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Brice235i
Level 8

Changing Sent From Default Address

Hi, there is another post on this and it is marked as solved, but I don't see how.

 

Users are complaining that workflow notifications are sent from my own email address.  They want the sender to be the person who submitted the form, and the approval notification from the approver who modified the form status.  If this isn't possible then a generic "Microsoft Flow" address... which would be preferable to my personal address.

 

In the Approval pending notification I set the From field to dynamic content - 'Created by Email'

 

For the Decision notification I set the From field to 'Modified by Email' as I assumed this would be the approver making the decision.

 

Unfortunately the Flow is failing - "You are not authorized to send mail on behalf of the specified sending account. clientRequestId: 36982b16-5f77-42b6-ab8e-29ace7217e54 serviceRequestId: 7a7dccaa-2287-4d4f-8909-d5ed06362493"

 

How can I fix this?  Surely there is an easy way to alter the Sent from field?  Even if it's a generic account "Microsoft Flow"...

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Changing Sent From Default Address

Hi @Brice235i,

 

The error message means that you don’t have permission to access other’s email address. Before sending an email on behalf of another person, please make sure you have been granted the appropriate permissions to their mailbox.

 

Please check the following doc on how to access another person’s mailbox for more details:

https://support.office.com/en-us/article/Access-another-person-s-mailbox-a909ad30-e413-40b5-a487-0ea...

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
1 REPLY 1
Community Support Team
Community Support Team

Re: Changing Sent From Default Address

Hi @Brice235i,

 

The error message means that you don’t have permission to access other’s email address. Before sending an email on behalf of another person, please make sure you have been granted the appropriate permissions to their mailbox.

 

Please check the following doc on how to access another person’s mailbox for more details:

https://support.office.com/en-us/article/Access-another-person-s-mailbox-a909ad30-e413-40b5-a487-0ea...

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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