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Comment box inside Email


Anyone knows how to show the comment box inside the approval email?

I have seen this in 2 Videos but unable to reproduce it.

I tried Modern Approval but I was not able to show comment box:

I would really appreciate if someone knows how to do it! or was this feature canceled?


Community Support
Community Support

Hi @ kattanc123,


Could you please share a screenshot of the approval email which don't have a comment box?


An approval email would arrives with two optional approval format.

When the approval email arrives, you would see the format as your first photo as screenshot below:



And if you click the "Show original message",you would see the format as your second photo as screenshot below:




Please let me know if your problem could be solved.


Alice Zhang

Dear Alice

Thank you for your reply!!

Please note I am using outlook 2016 desktop, not sure if this makes a difference or not.

But here is my screen shot. I dont see the Hide original message etc...


Helper III
Helper III

i can see the commnents box in web version of outlook. The same is not appearing on desktop version. Do we need to enable any settings to achieve this?

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