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kattanc123
Level: Powered On

Comment box inside Email

Hi 

Anyone knows how to show the comment box inside the approval email?

I have seen this in 2 Videos but unable to reproduce it.

I tried Modern Approval but I was not able to show comment box:

I would really appreciate if someone knows how to do it! or was this feature canceled?

Screenshot_21.jpgScreenshot_20.jpg

3 REPLIES 3
Community Support Team
Community Support Team

Re: Comment box inside Email

Hi @ kattanc123,

 

Could you please share a screenshot of the approval email which don't have a comment box?

 

An approval email would arrives with two optional approval format.

When the approval email arrives, you would see the format as your first photo as screenshot below:

Capture.PNG

 

And if you click the "Show original message",you would see the format as your second photo as screenshot below:

Capture.PNG

 

 

Please let me know if your problem could be solved.

 

Regards,
Alice Zhang

kattanc123
Level: Powered On

Re: Comment box inside Email

Dear Alice

Thank you for your reply!!

Please note I am using outlook 2016 desktop, not sure if this makes a difference or not.

But here is my screen shot. I dont see the Hide original message etc...

Screenshot_24.jpg

Highlighted
Santosh_M
Level: Powered On

I do have the same issue

i can see the commnents box in web version of outlook. The same is not appearing on desktop version. Do we need to enable any settings to achieve this?

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