Connecting FreshDesk to DevOps

[Elvishodzic]

Hello,

I am having an issue with the flow from FreshDesk to DevOps. I am able to create a new item in the devOps from a ticket on the FreshDesk however, the content of the ticket doesn't get transfered. It transfer the Title but nothing else.

Is there a way for the Title of the Ticket and the content to get transfered over to DevOps?

[v-bacao-msft]

Hi @Elvishodzic ,

Could you share all the screenshots of your Flow configuration?

The return value of CreateTicket200Response contains Description and Description Text.

They contain content of ticket, but only descriptions, not including Attachment and other things.

If you want to transfer the description to a work item, you could first use Get ticket action to get the description, and then fill one of the Dynamic content in the Description field.

Image reference:

Please take a try.

Best Regards,

[Elvishodzic]

Thanks for the reply. I was still not able to move or see the contents of the ticket in the DevOps. The only thing that transfered over was the Title (Subject).

[v-bacao-msft · Accepted solution]

Hi @Elvishodzic ,

Could you share a screenshot of your configured Flow?

Please make sure that Dynamic content you use in Create a work item action is from Get ticket action.

In addition, you could check if the description is updated in Azure DevOps-Work item-History.

Best Regards,

[Elvishodzic]

I have another question. Since we have multiple projects on our Freshdesk, is it possible for them to be pointed to the one they corespond with? For example we have a portal called Sports can we direct it so that it only creates a ticket in the Sports project in DevOps?

[kevalintcloud]

Install the app from here which works like a charm

https://www.freshworks.com/apps/freshdesk/freshdesk_-_azure_devops_vsts_integration

Azure DevOps (VSTS) Integration App by IntegrateCloud, allows the users to create Azure DevOps (VSTS) work items right inside the Freshdesk form. It also allows you to link existing Freshdesk tickets to an existing Azure DevOps (VSTS) work items. In addition, it allows Agents to notify the Azure DevOps (VSTS) team, by sending comments inside Freshdesk Support. We also support customization based on customer request and tailored to your needs! We bring Azure DevOps (VSTS) closer to your business model! The App has 4 tabs, 'New Work Item', 'Link Issue', 'Link to Work Item', 'Notify' & 'Show Item Comments'. -New Work Item: When clicked on the New Work Item tab, select the type of work item you want to create Bug, Epic, Feature, Task, User Story etc. Based on the selection it will load all the Azure DevOps (VSTS) fields. The User can make the selection and click on Create button which would create work item in Azure DevOps (VSTS) and then display the corresponding Azure DevOps (VSTS) work item Id in the App. -Link to Work Item: This tab allows you to link an existing Freshdesk Ticket. It can be linked to one work item in Azure DevOps (VSTS) . -Notify: This tab allows the user to send notifications to the Azure DevOps (VSTS) team which would show up as comments in Azure DevOps (VSTS) . -Show Item Comments: This tab shows you all the linked Azure DevOps (VSTS) work item comments log to current Freshdesk ticket.

[kevalintcloud]

freshdesk azure devops

[integratecloud]

Azure DevOps integration app is a simple integration between Freshdesk and Azure DevOps. Support agents using this app can create, link, notify Azure DevOps work items. You can collaborate your support team and developers in one place.

Freshdesk - Azure DevOps app allows the support agents to create Azure DevOps work items from Freshdesk ticket form. Freshdesk - Azure DevOps app also allows support agents to link existing Freshdesk tickets to an existing Azure DevOps work items. In addition, Freshdesk - Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshdesk support.

We also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!

The Freshdesk - Azure DevOps app provides couple of options like Create Work Item, Link Work Item, Notify, Work Item Log & Configure App.

-Create Work Item:

The Create Work Item: lets the user to create new work item # in Azure DevOps from Freshdesk ticket directly, support agent can select type of work item he/she want to create like Bug, Epic, Feature, Task, User Story etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create work item in Azure DevOps and then display the corresponding Azure DevOps work item # in the app.

-Link Work Item:

Using this button in Freshdesk-DevOps app support agent can link an existing Azure DevOps Workitem # to current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.

-Notify:

Notify button in Freshdesk - Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshdesk ticket these will show up as comments in Azure DevOps.

https://www.freshworks.com/apps/freshdesk/freshdesk_-_azure_devops_vsts_integration/