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Create ICM Incident flow throw Invalid payload error for attachment

I am creating a Flow which reads an email account and when ever a new email arrives , it create a new ICM incident.

I added step to add attachment from email while creating ICM. 


Whenever new email arrive without attachment, it is working as expected but when email arrives with attachment, it throwing "Invalid Payload Error".


"error": {
    "code": "",
    "message": "Invalid Incident Payload."
Community Support
Community Support

Hi @chasin ,


Could you please share a screenshot of the configuration of your flow?

Have your created the separate flow to create a new ICM incident with received email that have attachment or don't have attachment?


Please share more details so we would better understand your issue and provide a proper workaround for you.


Best regards,



Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



If any sample workflow to create ICM with attachment then please share with me. I will follow that. Flow I wrote is working fine without attachment.

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