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Tech_SR
Level: Power Up

Create ServiceNow incident with attachment from email

I'm trying to create a flow that creates a service now ticket from an email. The sticking point is that i've been asked to attach a PDF of the email to the ticket. I've found Muhimbi which does a decent enough job of the conversion but I'm finding that the pdf is corrupt once it has been uploaded to ServiceNow. Given that the connector for ServiceNow currently doesn't support attachements I'm using an HTTP POST to add the attachement to the call after it's been created. I've tried emailing the attachment out after conversion and that looks fine so it's something to do with upload process. 

 

Does anyone have pdf upload to ServiceNow working?

1 REPLY 1
MCCLabelFlow
Level: Powered On

Re: Create ServiceNow incident with attachment from email

somehow after all the searching we did we never came across your post until we were posting our recipe, but if you still need help check this out?

 

ServiceNow creating incidents with attachments

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