cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Tech_SR
Level: Power Up

Create ServiceNow incident with attachment from email

I'm trying to create a flow that creates a service now ticket from an email. The sticking point is that i've been asked to attach a PDF of the email to the ticket. I've found Muhimbi which does a decent enough job of the conversion but I'm finding that the pdf is corrupt once it has been uploaded to ServiceNow. Given that the connector for ServiceNow currently doesn't support attachements I'm using an HTTP POST to add the attachement to the call after it's been created. I've tried emailing the attachment out after conversion and that looks fine so it's something to do with upload process. 

 

Does anyone have pdf upload to ServiceNow working?

1 REPLY 1
MCCLabelFlow
Level: Powered On

Re: Create ServiceNow incident with attachment from email

somehow after all the searching we did we never came across your post until we were posting our recipe, but if you still need help check this out?

 

ServiceNow creating incidents with attachments

Helpful resources

Announcements
firstImage

Incoming: New and improved badges!

Look out for new contribution recognition badges coming SOON!

firstImage

Power Platform Online Conference

Join us for the first ever Power Platform Online Conference!

firstImage

New & Improved Power Automate Community Cookbook

We've updated and improved the layout and uploading format of the Power Automate Cookbook!

thirdimage

Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

fifthimage

Microsoft Learn

Learn how to build the business apps that you need.

sixthImage

Power Platform World Tour

Find out where you can attend!

seventhimage

Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Solution Authors
Top Kudoed Authors
Users online (4,866)