Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

[zahmed]

Hi Guys,

I am basic user of Flow/CRM and I hope someone can help me.

all I want to do is when an email arrvies in inbox, I want a case to be created in CRM automatically. can this be done automatically? 

I have created a flow but I am stuck in setting the Customer field. the customer field is a lookup field in CRM under Accounts Entity. I want this to be a specific account "support case - unassigned" 

The mailbox is a shared mailbox. 

Any help will really be appreciated.

Regards,

Zee

[v-monli-msft]

Hi Zee,

Did you mean that  specific account "support case - unassigned"  does not work in this flow?

Regards,

Mona

[zahmed]

Hi Mona, 

thank you for your reply.

The case does not get created.  

[zahmed]

Basically the case does not get created and I get the error as shown in my previous reply. 

[arun]

Hi,

I am trying to create a flow for automatically creating cases in CRM but getting the error. Can someone help me on this error?