Hi Guys,
I am basic user of Flow/CRM and I hope someone can help me.
all I want to do is when an email arrvies in inbox, I want a case to be created in CRM automatically. can this be done automatically?
I have created a flow but I am stuck in setting the Customer field. the customer field is a lookup field in CRM under Accounts Entity. I want this to be a specific account "support case - unassigned"
The mailbox is a shared mailbox.
Any help will really be appreciated.
Regards,
Zee
Hi Zee,
Did you mean that specific account "support case - unassigned" does not work in this flow?
Regards,
Mona
Hi Mona,
thank you for your reply.
The case does not get created.
Basically the case does not get created and I get the error as shown in my previous reply.
Hi,
I am trying to create a flow for automatically creating cases in CRM but getting the error. Can someone help me on this error?
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