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Frequent Visitor

Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

Hi Guys,


I am basic user of Flow/CRM and I hope someone can help me.


all I want to do is when an email arrvies in inbox, I want a case to be created in CRM automatically. can this be done automatically? 

I have created a flow but I am stuck in setting the Customer field. the customer field is a lookup field in CRM under Accounts Entity. I want this to be a specific account "support case - unassigned" 


create a case1.GIF


The mailbox is a shared mailbox. 


Any help will really be appreciated.




Community Support
Community Support

Hi Zee,


Did you mean that  specific account "support case - unassigned"  does not work in this flow?




Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Mona, 


thank you for your reply.


The case does not get created.  

error flow.GIF


Frequent Visitor

Basically the case does not get created and I get the error as shown in my previous reply. 





I am trying to create a flow for automatically creating cases in CRM but getting the error. Can someone help me on this error?



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