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zahmed
Level: Powered On

Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

Hi Guys,

 

I am basic user of Flow/CRM and I hope someone can help me.

 

all I want to do is when an email arrvies in inbox, I want a case to be created in CRM automatically. can this be done automatically? 

I have created a flow but I am stuck in setting the Customer field. the customer field is a lookup field in CRM under Accounts Entity. I want this to be a specific account "support case - unassigned" 

 

create a case1.GIF

 

The mailbox is a shared mailbox. 

 

Any help will really be appreciated.

 

Regards,

Zee

4 REPLIES 4
Community Support Team
Community Support Team

Re: Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

Hi Zee,

 

Did you mean that  specific account "support case - unassigned"  does not work in this flow?

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
zahmed
Level: Powered On

Re: Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

Hi Mona, 

 

thank you for your reply.

 

The case does not get created.  

error flow.GIF

 

zahmed
Level: Powered On

Re: Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

Basically the case does not get created and I get the error as shown in my previous reply. 

 

 

arun
Level: Power Up

Re: Create a flow : when an email arrives in Mailbox (shared), a case is created in CRM

Hi,

 

I am trying to create a flow for automatically creating cases in CRM but getting the error. Can someone help me on this error?

 

 

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