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estern1999
Frequent Visitor

Create an Item in Sharepoint list when a new Email arrives a group

Hello all,
I need some help of a workflow.
I will describe my situation and my problem:

I have created a list in sharepoint. Here emails should be entered, which reach the mailbox. However, this mailbox is a group and not a folder.

estern99_1-1694161713263.png

The mails always have a certain subject. So I added a condition, as you can see in the screenshot. Also a certain content of the mail should be considered. If these conditions are met, the entry should be created in the list.

 

estern1999_0-1694164498260.png

 

If these assumptions are correct, an item should be created based on the existing columns.

 

estern99_4-1694161847490.png

 

In my tests no new item was created in the list so I assume I made a mistake or logic error. It would be very nice if someone can help me with this.

Thanks in advance
Greetings

 

2 REPLIES 2
rzaneti
Super User
Super User

Hi @estern1999 ,

 

This is probably something related to your condition, which is returning false for all cases (you can confirm it by going to the flow run page and checking the outcome from 'Condition', as in the image below.

rzaneti_1-1694174533856.png

 

 

I see that you are using a 'contains' statement related to the email body: have in mind that the email body is read as HTML, so eventually the text that you are trying to find inside body doesn't match. 

 

For example, the text "today is Friday", will be represented in HTML as something like "<p>today is <b>Friday</b></p>". So when you test if the string contains the word "is Friday", it will return false, as what it actually contains is "is <b>Friday</b>" 

 

A solution for that is to use a 'Html to text' action, which will remove all the html tags. Below you can see an example of the same email body before and after this action (in yellow you have the HTML version, while the green area represents the string parsed to text):

rzaneti_0-1694174323513.png

 

So, before use the body in your 'Condition', I recommend you to transform it to text. If the problem still persists, please provide a little more context about what you are trying to find inside the body, and maybe share a sample (with fake data).

 

Let me know if it works for you or if you need any additional help!

 

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Hi @rzaneti sorry that I react so late 🙂

First thank you for the answer

So I get your idea. Yes, you were right that my second condition run into a false. I decided that I delete this condition because it makes no sense for my final target.

But can I explain you my most important question about this flow?
Your answer sounds like you have a lot more experience with that 🙂

My target is, that when a new Email arrives in a group, power automate will create a Sharepoint list item with different columns.

I build this scenario with a normal Inbox of Outlook and it works perfectly.
But now I would like to do the same situation with Outlook Groups (I'm the Group owner).

For example, I have the columns "Name", "Start", "End", "Status" etc. (similar to screenshot) in an existing Sharepoint list.

To get this values, I toke the Action "When a new email arrives". To this one, I add the condition that my Subject have to start with an explicit value:

Posteingang means Inbox 🙂 btw
estern1999_0-1694436465375.png

If this true, the flow creates a new item in my list and fill the columns with the correct values.

estern1999_1-1694436547784.png

That situation I will change for Group Emails.

I hope I have explained understandably enough 😅

Thanks for your help! 

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