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jimmart
Helper II
Helper II

Creating a flow that changes the subject for all cases regardless if its closed or active

Hi Guys,

 

Im trying to delete a subject field on our Dynamics 365 instance however it is coming up with an error due to some records being linked to that subject.

 

What im trying to achieve is to create an on demand workflow that changes the subject for a case regardless if its active or resolved.

 

(Not sure if this is the correct path i should take)

 

But how do i do this via a flow? How do i reopen a case using Flow and then change the subject and reclose it? Thanks

 

If you have other suggestions on how i should be approaching this it would be much appreciated. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
SteveYao
Community Support
Community Support

You may need to use CDS action to update the status of the case record, update the subject, then update the status of that record again.

SteveYao_0-1603059873298.pngSteveYao_1-1603059900464.png

 

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3 REPLIES 3
SteveYao
Community Support
Community Support

What's the error did you see?

Hi @SteveYao 

 

Im not seeing any errors yet. Im just not sure how to start the flow, Do you know how i could reopen a case (if needed) and then change the subject on it? and then reclose it?

 

Thats the part where im getting confused at.

SteveYao
Community Support
Community Support

You may need to use CDS action to update the status of the case record, update the subject, then update the status of that record again.

SteveYao_0-1603059873298.pngSteveYao_1-1603059900464.png

 

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