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drlea12
Level: Powered On

Creating an Approval Flow

I am trying to create an approval flow that does the following. Suggestions are very welcome (office365)

1. Email from outside organization received with subject line specific words "{text}" requesting a document/file
2. Email can go to multiple internal users for the same flow to be triggered (they do nothing but get notified of request)
3. Email and or approval is sent to a single internal user email for approval. (i.e. Boss)
4. Approval triggers a link or a copy of specific file in OneDrive folder to be sent to the email of the original outside requestor.
5. Email or notification to group of internal users confirms the file has been delivered to the requestor.

If I’m being too ambitious or its impossible feel free to shut me down.

Thanks in advance.

3 REPLIES 3
Community Support Team
Community Support Team

Re: Creating an Approval Flow

Hi @drlea12 ,

 

Do you want to send an email to the original email sender if the request is approved?

Please check if the following flow will work for you.

According to your description on step1 and step2, please consider using the trigger When an email arrives in a shared mailbox, all the internal users will receive the email from the sender with specific words.

Then start an approval to the Boss for approval.

Add a condition to check if the approval is approved or rejected.

Under if yes branch, Get file metadata from OneDrive for specific file, then get file content.

Add the action Reply to email (V2) to reply to the original email sender with attachment.

Then send an email to internal users to notice that the file has been delivered to the requestor.

Image for your reference.

1.PNG

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
drlea12
Level: Powered On

Re: Creating an Approval Flow

Thank you so much for looking into this.  I have one question in regards to a shared inbox.  I actually would like the flow to run from each individual mailbox if the outside person emails an individual in the group with the required subject trigger word. This should trigger the same flow from each individual email address.  Does that change the flow in any way?

 

Do you want to send an email to the original email sender if the request is approved?

Please check if the following flow will work for you.

According to your description on step1 and step2, please consider using the trigger When an email arrives in a shared mailbox, all the internal users will receive the email from the sender with specific words.

Then start an approval to the Boss for approval.

Add a condition to check if the approval is approved or rejected.

Under if yes branch, Get file metadata from OneDrive for specific file, then get file content.

Add the action Reply to email (V2) to reply to the original email sender with attachment.

Then send an email to internal users individual mailboxes  to notice that the file has been delivered to the requestor.

Image for your reference.

Community Support Team
Community Support Team

Re: Creating an Approval Flow

Hi @drlea12 ,

 

Thanks for updating.

If you are using the trigger When an email arrives in a shared mailbox, email to the individual in the group won’t trigger the flow. In addition, Flow is not able to detect individual’s email box to trigger a flow.

Hope this make sense.

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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