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Frequent Visitor

Creating cases from queue

Hi All,


I am new to flows.


I have a business scenario, where cases must be created based on email contents from the queue.


Please advise me on how to do that.

Responsive Resident
Responsive Resident

Hi @SPatnala ,

What do you mean when you say "cases"? A support case? Like generate an email or trigger a downstream process in some system?

What queue are you referring to? An email queue, doc queue?

Can you please elaborate your request a bit more and describe a use case or business scenario?




Hi @Amanthaper ,

Thanks for responding to my post. 

Below I have a queue associated with a contact center.


There are all types of emails like cancellation, inquiry, etc.


if you open individual emails from the above queue like one below.


based on the body of the email, if the Subject contains the Cancellation Request. Then a case must be created.




Here the case is an entity.





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