cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Frequent Visitor

Creating cases from queue

Hi All,

 

I am new to flows.

 

I have a business scenario, where cases must be created based on email contents from the queue.

 

Please advise me on how to do that.

2 REPLIES 2
Super User
Super User

Hi @SPatnala ,

What do you mean when you say "cases"? A support case? Like generate an email or trigger a downstream process in some system?

What queue are you referring to? An email queue, doc queue?

Can you please elaborate your request a bit more and describe a use case or business scenario?

 

Cheers,

Aman

Hi @Amanthaper ,

Thanks for responding to my post. 

Below I have a queue associated with a contact center.

SPatnala_0-1602559765761.png

There are all types of emails like cancellation, inquiry, etc.

 

if you open individual emails from the above queue like one below.

SPatnala_2-1602560086274.png

based on the body of the email, if the Subject contains the Cancellation Request. Then a case must be created.

 

SPatnala_1-1602560017127.png

 

Here the case is an entity.

SPatnala_3-1602560335075.png

 

 

 

Helpful resources

Announcements
Microsoft Ignite

Microsoft Ignite

Join digitally, March 2–4, 2021 to explore new tech that's ready to implement. Experience the keynote in mixed reality through AltspaceVR!

New Super Users

Meet the Power Automate Super Users!

Many congratulations to the Season 1 2021 Flownaut Crew!

New Badges

New Solution Badges!

Check out our new profile badges recognizing authored solutions!

MPA Community Blog

Power Automate Community Blog

Check out the community blog page where you can find valuable learning material from community and product team members!

Users online (50,308)