Hello,
I am using the Customer Self-Service portal, and for this portal, I have created a flow for the cases entity.
In this flow, I have 2 conditions and for each condition, I want to update the owner of the case to two different users.
The issue is the following below:
- The owner field in DCRM is a lookup from the User entity where all the users exist. Also, the role of this field is when the user is assigned to manage the case created.
- I have used update record action for each condition and I have entered the Owner field to the user I want.
- Unfortunately, the flow fails when I have modified the Owner field to the user I need.
Please take a look at the screenshots below:
2. Is it possible in Power Automate to track the case link from dynamic content because I couldn't find it?
What i am doing wrong in the owner field?
Any help will be greatly appreciated.
Thank you!
Hi @Julien2
The owner field actually expects you to enter the guid of the user account. You can get that following:
Expression:
Hope this Helps!
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Hi @yashag2255 ,
I have tried the steps you mentioned, I have added the compose output action in the Owner field and as a result, the query returns the right output but the update record action always fail the flow please a take look at the screenshots below:
Do you think it's failing because I didn't map the fields from the first action of my flow when a record is created, in the update record action? Or this is another issue?
Looking to hear from you.
Thank you!
Hi @yashag2255,
Sure, please take a look of my entire flow screenshots:
Yes, I have already tracked the record identifier of "When a record is created action", the environment is already selected as (Current).
Could you take a try by your side and use the update record action inside a condition?
Looking to hear from you.
Thank you!
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