Hello,
I am using the Customer Self-Service portal, and for this portal, I have created a flow for the cases entity.
In this flow, I have 2 conditions and for each condition, I want to update the owner of the case to two different users.
The issue is the following below:
Please take a look at the screenshots below:
2. Is it possible in Power Automate to track the case link from dynamic content because I couldn't find it?
What i am doing wrong in the owner field?
Any help will be greatly appreciated.
Thank you!
Hi @Julien2
The owner field actually expects you to enter the guid of the user account. You can get that following:
Expression:
Hope this Helps!
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Hi @yashag2255 ,
I have tried the steps you mentioned, I have added the compose output action in the Owner field and as a result, the query returns the right output but the update record action always fail the flow please a take look at the screenshots below:
Do you think it's failing because I didn't map the fields from the first action of my flow when a record is created, in the update record action? Or this is another issue?
Looking to hear from you.
Thank you!
Hi @Julien2
Can you share a full screenshot of the flow. Note that to update you need to use the record identifier anyhow. Also, ensure that the environment name is same across all the actions.
Hope this Helps!
If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!
Hi @yashag2255,
Sure, please take a look of my entire flow screenshots:
Yes, I have already tracked the record identifier of "When a record is created action", the environment is already selected as (Current).
Could you take a try by your side and use the update record action inside a condition?
Looking to hear from you.
Thank you!