cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Julien2
Kudo Kingpin
Kudo Kingpin

Do Until - Reminder email until the condition is met

Hello,

I have a SharePoint list form customized using the Power Apps form. In the back-end, I have a flow that will trigger once the item is created and after that, an email will be sent to the approval to approve (within the Power Apps form, so I am not using send an approval action).
After the user receives the email, I have added a "Do Until action" that checks if DM (Direct Manager) field in SharePoint is approved or rejected. Once the field is updated to the approval response it should be escalated to another approval.

The problems are the following:

  • The first problem is that the user receives 60 emails at a time. Maybe, because the Count is 60 but the Timeout of the Do Until is PT3M and for the "Send an email action" is PT2M (every 2 minutes, To remind the user to approve if he has forgotten).
  • The second problem is that the Do Until action runs successfully without checking for the condition whether if it's approved or rejected and it gets escalated to the second approval.

What I want to achieve is the following:

 

  • I want to send an email to the user and remind him each and every 2 days (P2D) if he didn't take any response (approve or reject).
  • I want the Do Until action jump to another step (approval) once any of the conditions is met (Approved or Rejected) or has timed out.

I have used the following condition inside the "Do Until":

@or(equals(triggerBody()?['DirectManager']?['Value'], 'Approved'),equals(triggerBody()?['DirectManager']?['Value'], 'Rejected'))

 

Please have a look at the flow result screenshots:

Capture.JPG

Capture1.JPGTrigger resultTrigger resultCapture3.JPG
The value returned from the DirectManager field is open (This is a default value when the item is created), and I am mapping this field value inside the Do until condition.

What is the best way to achieve the above scenario?

Can please someone provide an example and explain it in detail?

Any help will be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
v-alzhan-msft
Community Support
Community Support

Hi @Julien2

 

The problems are the following:

  • The first problem is that the user receives 60 emails at a time. Maybe, because the Count is 60 but the Timeout of the Do Until is PT3M and for the "Send an email action" is PT2M (every 2 minutes, To remind the user to approve if he has forgotten).

For the first issue, please take a try to add a Delay action inside the do until so the Do until wouldn't send the 60 emails quickly.

 

 

  • The second problem is that the Do Until action runs successfully without checking for the condition whether if it's approved or rejected and it gets escalated to the second approval.

For the second issue, you should add a "Get item" action inside the Do until to get the new item data, and you should use the DirectManager Value dynamic from the "Get item" action in the Do until and the Condition, instead of use the dynamic from the trigger, since the trigger data would be same not the newest data.

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

10 REPLIES 10
v-alzhan-msft
Community Support
Community Support

Hi @Julien2

 

The problems are the following:

  • The first problem is that the user receives 60 emails at a time. Maybe, because the Count is 60 but the Timeout of the Do Until is PT3M and for the "Send an email action" is PT2M (every 2 minutes, To remind the user to approve if he has forgotten).

For the first issue, please take a try to add a Delay action inside the do until so the Do until wouldn't send the 60 emails quickly.

 

 

  • The second problem is that the Do Until action runs successfully without checking for the condition whether if it's approved or rejected and it gets escalated to the second approval.

For the second issue, you should add a "Get item" action inside the Do until to get the new item data, and you should use the DirectManager Value dynamic from the "Get item" action in the Do until and the Condition, instead of use the dynamic from the trigger, since the trigger data would be same not the newest data.

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hello @v-alzhan-msft ,

Thanks for your suggestions.

The first problem was solved, but unfortunately, the Do Until action runs successfully without checking for the condition whether if it's approved or rejected and it gets again escalated to the second approval, knowing that I have used a "Get Item" action and mapped the "Direct Manager Value" inside the Do until condition to check if it's "Approved".

 

Please have a look at the below screenshots:
Capture.JPGCapture2.JPG
Any suggestions to solve the second problem issue?

Looking forward to your response.
Thank you!

We are having very similar issues and would like to see how you resolve yours.

We have a list in SharePoint, where we want to send alerts/approval emails to a staff member. If they dont change the status of the item in SharePoint, it sends a reminder every day until they do.

The sending of the emails appears to work correctly but changing the status makes no difference and the Flow doesnt pick up the changes value. We have added in Get Item but it still returns old data.

Hello @Browncdt ,

I have resolved my issue by implementing the following:

  • Set the Timeout to PT10M (for testing purposes)
  • Set delay action to 1m (for testing)
  • Add your send an email or approval action, configure the settings of the approval action, and set the Timeout duration to PT1M (To remind him every minute).
  • Add a Get item action and map the Id from the Trigger.
  • Make sure you have selected the FIELD VALUE from the Get item to get the latest data from the Get item after the approval reminder.

After these steps, you can set the next action that is outside the do until action to run after Do until has succeeded or has timed out.

Please consider taking a try with the above solution, then check if the issue is solved.

Thank you!

Many thanks for the quick reply. This is what I have in place currently; (Lead/Owner is a user picker and can be multiple people)

flow.PNG

Basically I have a dropdown list (Status) that I am trying to get the updated value of. But the new value doesn't seem to get picked up.

Thanks again.

Hi @Browncdt ,

Could you please hover on Status Value inside the Do until and send me a screenshot?

Besides, try to put the Get-Item action outside the apply to each loop and test again.

Thank you!

Many thanks.

 

Yeah moving it doesnt appear to make any difference.

This is my Status Value hover. This is from a Choice column Default of 'New'.

Browncdt_0-1593168613405.png

 

Hello @Browncdt ,

Thank you for providing a screenshot.

As I can see the Status Value is mapped from the TriggerOutputs and not from the Get-Item action.
As a fixed solution please make sure you are mapping the Status Value from the Get-Item action:
Capture.JPG
Let me know the output result based on what I've mentioned above.
Thank you!

Brilliant thank you.

 

I think that might have done the trick. My Flow now goes through the Succeeded phase. I think I still have a bit of tinkering to do, but that seems to do what it should.

 

Many thanks for your help!

Hi @Browncdt ,

You are the most welcome, if I have answered your question then please consider Accept it as the solution to help the other members find it more.
Capture.JPG

Have a nice weekend!

Helpful resources

Announcements

Update! June 13th, Community Ambassador Call for User Group Leaders and Super Users

Calling all Super Users & User Group Leaders   UPDATE:  We just wrapped up June's Community Ambassador monthly calls for Super Users and User Group Leaders. We had a fantastic call with lots of engagement. We are excited to share some highlights with you!    Big THANK YOU to our special guest Thomas Verhasselt, from the Copilot Studio Product Team for sharing how to use Power Platform Templates to achieve next generation growth.     A few key takeaways: Copilot Studio Cookbook Challenge:  Week 1 results are posted, Keep up the great work!Summer of Solutions:  Starting on Monday, June 17th. Just by providing solutions in the community, you can be entered to win tickets to Power Platform Community Conference.Super User Season 2: Coming SoonAll communities moving to the new platform end of July We also honored two different community members during the call, Mohamed Amine Mahmoudi and Markus Franz! We are thankful for both leaders' contributions and engagement with their respective communities. 🎉   Be sure to mark your calendars and register for the meeting on July 11th and stay up to date on all of the changes that are coming. Check out the Super User Forum boards for details.   We're excited to connect with you and continue building a stronger community together.   See you at the call!

Copilot Cookbook Challenge | Week 2 Results | Win Tickets to the Power Platform Conference

We are excited to announce the "The Copilot Cookbook Community Challenge is a great way to showcase your creativity and connect with others. Plus, you could win tickets to the Power Platform Community Conference in Las Vegas in September 2024 as an amazing bonus.   Two ways to enter: 1. Copilot Studio Cookbook Gallery:  https://aka.ms/CS_Copilot_Cookbook_Challenge 2. Power Apps Copilot Cookbook Gallery: https://aka.ms/PA_Copilot_Cookbook_Challenge   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: https://aka.ms/Copilot_Challenge_EarlyBirds if you would like to be entered in the challenge.   Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  @Dhanush 2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a   Week 2 Results:  Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1. Kasun_Pathirana1. ManishSolanki2. cloudatica2. madlad3. n/a3. SpongYe4. n/a4. n/a5. n/a5. n/a

Win free tickets to the Power Platform Conference | Summer of Solutions

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**

Celebrating the June Super User of the Month: Markus Franz

Markus Franz is a phenomenal contributor to the Power Apps Community. Super Users like Markus inspire others through their example, encouragement, and active participation.    The Why: "I do this to help others achieve what they are trying to do. As a total beginner back then without IT background I know how overwhelming things can be, so I decided to jump in and help others. I also do this to keep progressing and learning myself." Thank you, Markus Franz, for your outstanding work! Keep inspiring others and making a difference in the community! 🎉  Keep up the fantastic work! 👏👏 Markus Franz | LinkedIn  Power Apps: mmbr1606  

Your Moment to Shine: 2024 PPCC’s Got Power Awards Show

For the third year, we invite you, our talented community members, to participate in the grand 2024 Power Platform Community Conference's Got Power Awards. This event is your opportunity to showcase solutions that make a significant business impact, highlight extensive use of Power Platform products, demonstrate good governance, or tell an inspirational story. Share your success stories, inspire your peers, and show off some hidden talents.  This is your time to shine and bring your creations into the spotlight!  Make your mark, inspire others and leave a lasting impression. Sign up today for a chance to showcase your solution and win the coveted 2024 PPCC’s Got Power Award. This year we have three categories for you to participate in: Technical Solution Demo, Storytelling, and Hidden Talent.      The Technical solution demo category showcases your applications, automated workflows, copilot agentic experiences, web pages, AI capabilities, dashboards, and/or more. We want to see your most impactful Power Platform solutions!  The Storytelling category is where you can share your inspiring story, and the Hidden Talent category is where your talents (such as singing, dancing, jump roping, etc.) can shine! Submission Details:  Fill out the submission form https://aka.ms/PPCCGotPowerSignup by July 12th with details and a 2–5-minute video showcasing your Solution impact. (Please let us know you're coming to PPCC, too!)After review by a panel of Microsoft judges, the top storytellers will be invited to present a virtual demo presentation to the judges during early August. You’ll be notified soon after if you have been selected as a finalist to share your story live at PPCC’s Got Power!  The live show will feature the solution demos and storytelling talents of the top contestants, winner announcements, and the opportunity to network with your community.  It's not just a showcase for technical talent and storytelling showmanship, show it's a golden opportunity to make connections and celebrate our Community together! Let's make this a memorable event! See you there!   Mark your calendars! Date and Time: Thursday, Sept 19th Location: PPCC24 at the MGM Grand, Las Vegas, NV 

Tuesday Tip | Accepting Solutions

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   To enhance our collaborative environment, it's important to acknowledge when your question has been answered satisfactorily. Here's a quick guide on how to accept a solution to your questions: Find the Helpful Reply: Navigate to the reply that has effectively answered your question.Accept as Solution: Look for the "Accept as Solution" button or link, usually located at the bottom of the reply.Confirm Your Selection: Clicking this button may prompt you for confirmation. Go ahead and confirm that this is indeed the solution.Acknowledgment: Once accepted, the reply will be highlighted, and the original post will be marked as "Solved". This helps other community members find the same solution quickly. By marking a reply as an accepted solution, you not only thank the person who helped you but also make it easier for others with similar questions to find answers. Let's continue to support each other by recognizing helpful contributions. 

Users online (2,600)