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Helper I
Helper I

DocuSign trigger not being triggered

The DocuSing envelope change status is never triggered. I've used other DocuSign actions like send envelope, get document data etc just fine. There is nothing to configure with the trigger so it should just work. I'm connected fine as I see all my DocuSign accounts. I've tried every envelope event and created the flow multiple times over many days.

 

No errors. just never being triggered

 

docuSignForm.JPGdocu.JPG

4 REPLIES 4
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Community Support
Community Support

Re: DocuSign trigger not being triggered

Hi @ahall ,

 

 

I did a simple test on my side, and the trigger will trigger normally when the email is sent.

22.PNG21.PNG

Please make sure that the configured Account is the same as the one used when testing in DocuSign.

Please take a try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Helper I
Helper I

Re: DocuSign trigger not being triggered

thanks for your reply but it is not triggering for me. I have multiple corprate accounts and sending from any of them does not trigger.

 

the DocuSign "send envelope using template" is working just fine.

Highlighted
Advocate I
Advocate I

Re: DocuSign trigger not being triggered

Dear @ahall,

 

Are you using a DocuSign Demo/Sandbox environment for this Flow?

 

Because this could explain why the trigger isn't working.

 

If so, let me know and I should be able to provide you with a solution.

 

Best regards,

 

MWierckx

 

 

Highlighted
Helper I
Helper I

Re: DocuSign trigger not being triggered

thank you but no, I'm not signed into a demo account. I have a full enterprise account.

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