DocuSign trigger not being triggered

[ahall]

The DocuSing envelope change status is never triggered. I've used other DocuSign actions like send envelope, get document data etc just fine. There is nothing to configure with the trigger so it should just work. I'm connected fine as I see all my DocuSign accounts. I've tried every envelope event and created the flow multiple times over many days.

No errors. just never being triggered

[v-bacao-msft]

Hi @ahall ,

I did a simple test on my side, and the trigger will trigger normally when the email is sent.

Please make sure that the configured Account is the same as the one used when testing in DocuSign.

Please take a try again.

Best Regards,

[ahall]

thanks for your reply but it is not triggering for me. I have multiple corprate accounts and sending from any of them does not trigger.

the DocuSign "send envelope using template" is working just fine.

[MWierckx]

Dear @ahall,

Are you using a DocuSign Demo/Sandbox environment for this Flow?

Because this could explain why the trigger isn't working.

If so, let me know and I should be able to provide you with a solution.

Best regards,

MWierckx

[ahall]

thank you but no, I'm not signed into a demo account. I have a full enterprise account.