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CostasC
New Member

Document approval for external users using "send email with options"

Hi there,

 

I want to set an approval flow with external users (outside my organization) approving the items. I know that the normal approval actions will not work since there are external users.

 

I have used the "send an email with options" instead followed by a "condition". The issue is that I cannot make the condition result to "Yes".

 

If I set the condition equals to "Approve" (as per attachment) the flow fails. I have also tried "Option1" or "Choice1" and the flow is successful but always results in "No".

 

CostasC.Prt Sc 1.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
ScottShearer
Super User
Super User

@CostasC 

As mentioned by @Pstork1 , you need to inspect one of your runs to see what is being returned. 

I just tested with an external user and did not experience any issues.

You may want to delete and re-enter your options and condition just in case there are some spaces or other unseen characters.

Just for fun, try testing for Reject rather than Approve.

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

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5 REPLIES 5
Pstork1
Dual Super User
Dual Super User

You should be able to drill down into a previous run and see exactly what Option is being returned.  Normally it would be Approve or Reject based on the way you configured it.  But that may not work with External users.  What does the run show as inputs and outputs.  you may have to add a compose between the email action and the condition to show what the value being returned is.



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abm
Super User
Super User

Hi @CostasC 

 

Like @Pstork1  already mentioned this is not supported yet. If you like to vote for this feature please do it.

 

https://powerusers.microsoft.com/t5/Power-Automate-Ideas/Allow-for-external-non-outlook-accounts-to-...

 

Thanks

 

 

 

 



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Done it!

 

Had to re-write the flow from scratch. I think the issue was that i have copied paste some actions from other flows i had - in order to save time.

 

It works with external users as well! 

 

thank you for the quick reply, that gave me comfort that i was doing the right thing!

ScottShearer
Super User
Super User

@CostasC 

As mentioned by @Pstork1 , you need to inspect one of your runs to see what is being returned. 

I just tested with an external user and did not experience any issues.

You may want to delete and re-enter your options and condition just in case there are some spaces or other unseen characters.

Just for fun, try testing for Reject rather than Approve.

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
v-alzhan-msft
Community Support
Community Support

Hi @CostasC ,

 

It seems that your problem is solved now, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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