All,
We have a flow that is setup to auto respond to an email when it comes in, when it comes in we want it to reply and tell them that if they have not had a call back in about 15 minutes to call back. We have created it over and over but always get some sort of loop. Anyone have any ideas on how to stop auto responding loops from being created here? Below is the latest flow we created.
Originally this we setup with the advance options for many different subjects, addresses, etc. but MS Support told me that they were too involved and the flow was not working properly (We had a time where things that should have been stopped were still coming in).
I was hoping someone would have an idea on how to setup something like "If X amount of emails from the same address come back within X amount of time stop responding" but am not super familiar with flows and could not find that the last time I looked.
Hi @Anonymous I have some ideas around this but just want to be sure that I've got my head around the looping issue. When you say that it's looping, is this because the recipient has an out-of-office or some other auto response on it? Therefore the auto-responses just keep triggering to each other?
Hi @Anonymous,
If you want to prevent the Flow triggered multiple times by the same Email sender, I think it's hard to do. As a workaround, I think you could get recent emails, filter the emails' sender is the same as the newly received one, then filter these emails whether were received in 30 minutes (for example). After that, use the length() function to get the number of the emails, if the number of emails is less than 5 (for example), call back this Email.
Received Time is greater than addMinutes(utcNow(),-30)
length(body('Filter_array_2'))
Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Yes, the loop is occuring because there us either someones Out Of Office is replying or more frequently it is an automated service like a "No-Reply" or something that also generates a response every time it is emailed. That is why we have some subjects and emails setup to deny but without fail we will end up finding one that starts at like say 9pm and we wake up to thousands of emails, trying to resolve that from happening.
Hi @Anonymous you could try adding a condition to your Trigger so that your Flow won't run if the subject starts with RE. To do this, click on the ellipsis for your trigger, and then add a trigger condition at the bottom of the settings screen. This will take the format of an expression so will have to evaluate to true in order to run.
Hi @Anonymous , i also got stuck in the same problem my flow is going to infinite loop whenever there is an automatic reply or spam mails cases, could you please suggest anything to handle these cases
This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other! Have you ever wondered how your fellow community members earn the different ranks available? What is the difference between an Advocate and a Helper, a Solution Sage and a Community Champion? In today's #TuesdayTip, we share the secrets and tips to help YOU keep your ranking growing--and why it's so important to our communities. What are community ranks? - Power Platform Community (microsoft.com) Get the details in this Knowledge Base article that shows you what ranks are, how they are achieved, and what they mean to you as you engage with other community members on a regular basis. Once you start your journey in the community, ranking up, you'll find the benefits. So get busy with those kudos, solutions, and more! We can't wait to see how you rank!That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we continue to get "Back to Basics."
After all the planning and preparing, the annual Microsoft Power Platform Conference is finally here! We are excited to see so many of our community in Las Vegas this week. To help make sure you don't miss any of the workshops, sessions, and events we have planned, make sure to check out this handy Community One-Sheet, and download the pdf today! Make sure to stop by the Community Lounge to meet @hugobernier, @EricArcher, @heaher_italent, and @AshleyFelts from our team!
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Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show! Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before. We're casting a wider net with three captivating categories: Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine! Got That Special Spark? A Story That Demands to Be Heard? Your moment is now! Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp Deadline for submissions: Thursday, Sept 28th How It Works: Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp We'll contact you if you're selected. Get ready to be onstage! The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark. Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes. Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes. Event Details: Date and Time: Wed Oct 4th, 6:30-9:00PM Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA
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