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AntoinetteB
Advocate II
Advocate II

Email Formatting for Response Summary approval action

The Response summary field is not formatting properly in email.  It formats correctly in Check in comments.  I will show you what I want vs. what I am getting.

 

WHAT I WANT:  I want the Response summary to format as shown here in the Check in Comment.  Approver, Response, Request Date, and Response Date all appear on separate lines.

AntoinetteB_1-1620153157479.png

AntoinetteB_0-1620152937433.png

WHAT I DO NOT WANT:  But instead, when I use this field in an email it is formatting so that it's spread out and not wrapping the correct way.  Approver, Response, Request Date, and Response Date all appear run together on the same line.

I have tried to format the email to correct this, with no success.

AntoinetteB_2-1620153333965.png

AntoinetteB_3-1620153427493.png

It seems like something simple, but I don't know what since the Response summary field should format automatically.  I tried moving the Response Summary out of the </p> but that did not help.  Thank you.

 

 

3 ACCEPTED SOLUTIONS

Accepted Solutions

Hi, in fact you can 😉

Create a string variable named UpdatedSummary and place the following to its value:

replace(replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'],'Response','<BR>Response'),'Request','<BR>Request')

 

Now in the body of the "Send an email notification (V3)" use variable UpdatedSummary instead of "Response summary".

Not quite elegant but it will work!

________________________________________________________

Welcome to my web site.

View solution in original post

Regarding 1) - I did not test but I guess it will work with any number of approvers.

Good luck!

Did I solve your problem?

________________________________________________________

Welcome to my web site.

View solution in original post

VictorIvanidze
Community Champion
Community Champion

You should use this:

 

replace(replace(replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'],'Response','<BR>Response'),'Request','<BR>Request'),'Approver','<BR>Approver')

________________________________________________________

Welcome to my web site.

View solution in original post

26 REPLIES 26
VictorIvanidze
Community Champion
Community Champion

Hi again @AntoinetteB ,

 

as far as I understand, the "Response summary" is just a HTML text.

Did you try to modify it before sending?  It seems you should just place several <BR> tags to the proper places.

________________________________________________________

Welcome to my web site.

Hi, you cannot modify Response summary field, sadly.  It's a dynamic field, that little purple one pictured above. So you cannot place any breaks in between it.  The purple fields just returns all that data.  You can put breaks before Response summary, or after Response summary, but that does not help.  The only thing that helps is turning off the HTML.  The other problem is that the Email actions allow you to "peek code" but it's read only so you can only edit in the Body window of the email.  🙂

Hi, in fact you can 😉

Create a string variable named UpdatedSummary and place the following to its value:

replace(replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'],'Response','<BR>Response'),'Request','<BR>Request')

 

Now in the body of the "Send an email notification (V3)" use variable UpdatedSummary instead of "Response summary".

Not quite elegant but it will work!

________________________________________________________

Welcome to my web site.

I will try it!  Thanks.  I also finally called our email guy and got the SMPT connector working but it appears to also not have an option to turn off HTML as they did away with it in the new version.  But it's good that I have it in case the Mail connectors ever stop being allowed it has always worried me that I might have no way to connect to emails.

I believe you'll forget about  SMTP connector for a while 😉

________________________________________________________

Welcome to my web site.

My first try did not work but I will keep trying.  I may need another one of those purple variable actions because I never used a variable before so I'm going to try adding an Append like it says and see if that helps.

https://docs.microsoft.com/en-us/power-automate/create-variable-store-values

 

AntoinetteB_0-1620324699618.png

 

VictorIvanidze
Community Champion
Community Champion

You have placed  replace(replace... just in Value field. Do not do that. Click the  Value field and select Expression:

Untitled1.png

________________________________________________________

Welcome to my web site.

Thank you.  I am still getting the same result but I'll keep working on it. 

I have only used Expressions like twice when I have had exact instructions.

 

AntoinetteB_0-1620326491389.png

 

You can use Compose instead of Initialize variable if you wish.

________________________________________________________

Welcome to my web site.

Hi, I just moved it around to different places until it worked right.  Now the email looks correct but there are 2 things I'm wondering about.

1) I could have 2, 3, 4, any number of Approvers and it might be different each time.  Does this variable know how to work for any number of Approvers or is it only set to work with 2 Approvers?

2) I now have to figure out why it's sending my Timeout email.  That email is set to not go out unless it's been 29 days and no one has replied to the approval request, but it just sent out after I put that Initialize Variable there.  I will get it. It just take me a lot of trial and error.  I appreciate your help.

AntoinetteB_0-1620327848797.png

 

Regarding 1) - I did not test but I guess it will work with any number of approvers.

Good luck!

Did I solve your problem?

________________________________________________________

Welcome to my web site.

Yes, thank you so much!  I learned something that will help me with other pesky fields that don't format properly.  

As a note to anyone who may use this solution, once you have more than one person approving you will have a missing line break again.  But if you try to add 'Approver','<BR>Approver') you get an "Expression is invalid" error.

Still playing with this and will post an update if I find a solution. 🙂

AntoinetteB_0-1620333764986.png

 

Hi @AntoinetteB,

 

could you show your updated expression with "Approver"?

________________________________________________________

Welcome to my web site.

VictorIvanidze
Community Champion
Community Champion

You should use this:

 

replace(replace(replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'],'Response','<BR>Response'),'Request','<BR>Request'),'Approver','<BR>Approver')

________________________________________________________

Welcome to my web site.

And finally (I hope) more elegant expression:

replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'],decodeUriComponent('%0D%0A'),'<BR>')

 

________________________________________________________

Welcome to my web site.

Yes sir, I tried this.  I was attempting to follow your pattern.  

replace(replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'], 'Approver', '<BR>Approver'), 'Response', '<BR>Response'), 'Request', '<BR>Request')

I figured out how to fix my errors.

1) I had to completely delete everywhere I was referencing the old Expression

2) I had to delete the old expression and create a new one, instead of trying to update

 

Once I did that, it worked.  The way I did it worked and the way you did it worked.  But when I tried to update the existing expression, even copy/pasting what you had, I got an error that it was an invalid expression.  

 

I will probably add a second line break before Approver, and I will also go and try your other "elegant" expression you suggested.

AntoinetteB_0-1620392818134.png

 

 

The other one is working for me, but when I tried to create a variable with this below I received the Invalid Expression error.  Perhaps because I selected String and this is not a string??  Just guessing.

replace(outputs('Start_and_wait_for_an_approval')?['body/responseSummary'],decodeUriComponent('%0D%0A'),'<BR>')

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