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Advocate I
Advocate I

Email attachments not opening correctly on iOS device

I have built a flow which gathers users vehicle information, and then uses this information to create an individual parking permit document and emails it to the user. The flow is triggered by a form response and then gets a template word document and updates the file properties with data entered into the form. The file properties are inserted into the document and the file content is then emailed to the user as an attachment.


This flow has been working absolutely fine, no issues with the flow at all.


However, if a user opens the attachment on an iOS device, the file properties are not updated and they only see the template file, not the file containing their data.


Any ideas??



Super User II
Super User II

Re: Email attachments not opening correctly on iOS device

For issues with the mobile apps, you should contact the Flow support team. To submit a support request visit and click the Contact Support link in the bottom right hand corner of the page:ContactSupport.png

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Community Support
Community Support

Re: Email attachments not opening correctly on iOS device

Hi @Wheatcroft ,


Could you share a screenshot of your flow?


How about the user opens the attachment on other devices or on Web browser? Will they see the updated properties?


Please share more details on your flow to help reproduce this issu.


Best regards,



Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Advocate I
Advocate I

Re: Email attachments not opening correctly on iOS device

Hi @v-yamao-msft 


Thanks for your reply, Please see below screen shot of the flow; 

Capture MS Flow - Parking.PNG

Capture MS Flow - Parking2.PNG

The file properties are updated which then updates the file content;Capture MS Flow - Parking3.PNG


The file content is then emailed as an attachment to the user, containing their unique permit.

The flow runs as expected without issue.

However, when the user opens the attachment on a PC/Laptop the user sees the correct file with the updated file properties/content. If the user opens the attachment on and Apple/Android device, the properties are not updated, they can only view the template document.

We're currently telling users that they must open the permit on a laptop or PC, but we'd like to resolve this if possible.


Many thanks,




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