Showing results for 
Search instead for 
Did you mean: 
Level: Powered On

Email error - send email from Office 365

I can't send an email with Office 365.


I am an administrator of our Office 365 environment. I created a site in SharePoint Online. I want to send an email to my email address when and item in a library is changed.


I created the flow manually, but previously tried with the flow template. I have a connection to Office 365 with my name. My email address is correct (it is acutally taken from the "Created By" property of the SharePoint item).


Still, I get the error "User account does not exist on Office 365."




What am I doing wrong? Is there anything in the Office 365 setup that must be enabled?

Level: Powered On

Re: Email error - send email from Office 365

Any ideas? I have another flow from a template (SharePoint, when a file is created, get my profile, send email). The "Get my profile" works fine and then the Send Email says "User account does not exist on Office 365"


What user account is that error referring to?


Our company runs Exchange on premise, not in 365. Could that be the problem?

Power Automate Staff Sunay
Power Automate Staff

Re: Email error - send email from Office 365

@IngeborgNZ Office 365 online is supported today. Unfortunately on-premise accounts are not yet supported. 

You can try using the same flow with an Outlook account, and the flow should work. 

Helpful resources


Power Platform Online Conference

Speakers, submit your sessions now! Call for speakers ends Feb. 10!


New & Improved Power Automate Community Cookbook

We've updated and improved the layout and uploading format of the Power Automate Cookbook!


Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Incoming: New and improved badges!

We've given our badges an overhaul and also added some brand new ones!


Microsoft Learn

Learn how to build the business apps that you need.


Power Platform World Tour

Find out where you can attend!


Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Solution Authors
Top Kudoed Authors (Last 30 Days)
Users online (4,706)