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Email error - send email from Office 365

I can't send an email with Office 365.


I am an administrator of our Office 365 environment. I created a site in SharePoint Online. I want to send an email to my email address when and item in a library is changed.


I created the flow manually, but previously tried with the flow template. I have a connection to Office 365 with my name. My email address is correct (it is acutally taken from the "Created By" property of the SharePoint item).


Still, I get the error "User account does not exist on Office 365."




What am I doing wrong? Is there anything in the Office 365 setup that must be enabled?

Level: Powered On

Re: Email error - send email from Office 365

Any ideas? I have another flow from a template (SharePoint, when a file is created, get my profile, send email). The "Get my profile" works fine and then the Send Email says "User account does not exist on Office 365"


What user account is that error referring to?


Our company runs Exchange on premise, not in 365. Could that be the problem?

Power Automate Staff Sunay
Power Automate Staff

Re: Email error - send email from Office 365

@IngeborgNZ Office 365 online is supported today. Unfortunately on-premise accounts are not yet supported. 

You can try using the same flow with an Outlook account, and the flow should work. 

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