Showing results for 
Search instead for 
Did you mean: 
Helper II
Helper II

Email requester function not working?

When accessing pending approvals via the Flow app in Teams (accessed via the ... on the left sidebar) there are two options Approve and Rejected.

If the ... is selected two more options appear Email requester and Reassign.

At the moment if I click on 'Email requester' nothing happens.  Is there something I need to add to my flow to enable this function? 

Community Support
Community Support

Hi @DataFailure,


When clicking the ellipsis, two options Email requester and Reassign will be displayed. Then I select the Email requester, it returned the following info to ask me to add an account. Then I follow the steps add my Office 365 account.



How about it on your side? When you click the Email requester, does nothing happen?


Will the Reassign work for you?


Which Flow Plan are you using? Could you also try to clear cache to see if it will work?



Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Champion
Community Champion

Hey, @DataFailure!


Thank you for posting on the Flow Community Forum! It appears as though @v-yamao-msft would like some more information in order to further assist you properly with your issue. Please share any additional information that was requested in order to decrease the amount of time that it will take for you to be assisted!


Thank you for being an active member of the Flow Community!


Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager

Sorry for the delay in replying. I've done a little bit of testing and have found the following 


The reassign function does work with no problem. 


I ran into the problem with the 'email requester' function while testing an approval flow- since it was a test I was both the submitter and the one actioning the approval. The system appears to have picked up on this and disabled the email requester feature - presumably for the reason of ' why would you want to email yourself?'.  So my initial question has been resolved.


However, I do have a new issue running off the back of the first one.  I am using the "Start approval when a new item is added"  flow template.

Since I can't test this on myself  I have asked colleague Y to make a change to the list that kicks off the approval request and have added colleague W to the 'Assigned To' box in the approval flow.

When W selects the 'email requester' option on Y's pending approval a blank outlook message opens with my email in the To field not Y's email.   How do I get the flow to put Y's email in the To field instead of mine?  



Helpful resources

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

New Ideas Forum MPA.jpg

A new place to submit your Ideas for Power Automate

Announcing a new way to share your feedback with the Power Automate Team.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

365 EduCon 768x460.png

Microsoft 365 EduCon

Join us for two optional days of workshops and a 3-day conference, you can choose from over 130 sessions in multiple tracks and 25 workshops.

Users online (3,644)