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DataFailure
Advocate I
Advocate I

Email requester function not working?

When accessing pending approvals via the Flow app in Teams (accessed via the ... on the left sidebar) there are two options Approve and Rejected.

If the ... is selected two more options appear Email requester and Reassign.

At the moment if I click on 'Email requester' nothing happens.  Is there something I need to add to my flow to enable this function? 
emailrequester.PNG

3 REPLIES 3
v-yamao-msft
Community Support
Community Support

Hi @DataFailure,

 

When clicking the ellipsis, two options Email requester and Reassign will be displayed. Then I select the Email requester, it returned the following info to ask me to add an account. Then I follow the steps add my Office 365 account.

1.PNG

 

How about it on your side? When you click the Email requester, does nothing happen?

 

Will the Reassign work for you?

 

Which Flow Plan are you using? Could you also try to clear cache to see if it will work?

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GabrielStJohn
Microsoft
Microsoft

Hey, @DataFailure!

 

Thank you for posting on the Flow Community Forum! It appears as though @v-yamao-msft would like some more information in order to further assist you properly with your issue. Please share any additional information that was requested in order to decrease the amount of time that it will take for you to be assisted!

 

Thank you for being an active member of the Flow Community!

 

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager



Sorry for the delay in replying. I've done a little bit of testing and have found the following 

 

The reassign function does work with no problem. 

 

I ran into the problem with the 'email requester' function while testing an approval flow- since it was a test I was both the submitter and the one actioning the approval. The system appears to have picked up on this and disabled the email requester feature - presumably for the reason of ' why would you want to email yourself?'.  So my initial question has been resolved.

 

However, I do have a new issue running off the back of the first one.  I am using the "Start approval when a new item is added"  flow template.

Since I can't test this on myself  I have asked colleague Y to make a change to the list that kicks off the approval request and have added colleague W to the 'Assigned To' box in the approval flow.

When W selects the 'email requester' option on Y's pending approval a blank outlook message opens with my email in the To field not Y's email.   How do I get the flow to put Y's email in the To field instead of mine?  

 

Cheers!

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