Email to Case

[mpesant]

Hi Everyone,

I want to create a flow for my monitoring device.

I have a remote servers that sends me an email once a device alert occurred as Down/up and so on... 

If I base my flow as the following : 

Trigger : Email as it arrives

Action : Create a contact

Action : Create a case on the contact

It works great but I will end up with 10000000 contact.... I need something that just open a case on a specific account.

[yashag2255 · Accepted solution]

Hey @mpesant 

In that case, you can actually add a get records action and use filter query to get the contact that has already been created and then use it to reference to the case record.

Sample: 

Note that ensure the name is a unique one so that you get only one record from the filter query. And then use it to associate the case and if there are multiple records with same name you might want to add a column that has unique values to filter upon. 

Hope this Helps!

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