cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mpesant
Helper I
Helper I

Email to Case

Hi Everyone,

 

I want to create a flow for my monitoring device.

 

I have a remote servers that sends me an email once a device alert occurred as Down/up and so on... 

 

If I base my flow as the following : 

 

Trigger : Email as it arrives

Action : Create a contact

Action : Create a case on the contact

 

It works great but I will end up with 10000000 contact.... I need something that just open a case on a specific account.

1 ACCEPTED SOLUTION

Accepted Solutions

Hey @mpesant 

 

In that case, you can actually add a get records action and use filter query to get the contact that has already been created and then use it to reference to the case record.

 

Sample: 

ffew.PNG

 

Note that ensure the name is a unique one so that you get only one record from the filter query. And then use it to associate the case and if there are multiple records with same name you might want to add a column that has unique values to filter upon. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

1 REPLY 1

Hey @mpesant 

 

In that case, you can actually add a get records action and use filter query to get the contact that has already been created and then use it to reference to the case record.

 

Sample: 

ffew.PNG

 

Note that ensure the name is a unique one so that you get only one record from the filter query. And then use it to associate the case and if there are multiple records with same name you might want to add a column that has unique values to filter upon. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Helpful resources

Announcements
October Events

Mark Your Calendars

So many events happening this month - don't miss out!

 WHAT’S NEXT AT MICROSOFT IGNITE 2022

WHAT’S NEXT AT MICROSOFT IGNITE 2022

Explore the latest innovations, learn from product experts and partners, level up your skillset, and create connections from around the world.

Register for a Free Workshop.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

Users online (1,828)