cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Helper I
Helper I

Email to Case

Hi Everyone,

 

I want to create a flow for my monitoring device.

 

I have a remote servers that sends me an email once a device alert occurred as Down/up and so on... 

 

If I base my flow as the following : 

 

Trigger : Email as it arrives

Action : Create a contact

Action : Create a case on the contact

 

It works great but I will end up with 10000000 contact.... I need something that just open a case on a specific account.

1 ACCEPTED SOLUTION

Accepted Solutions
Dual Super User II
Dual Super User II

Hey @mpesant 

 

In that case, you can actually add a get records action and use filter query to get the contact that has already been created and then use it to reference to the case record.

 

Sample: 

ffew.PNG

 

Note that ensure the name is a unique one so that you get only one record from the filter query. And then use it to associate the case and if there are multiple records with same name you might want to add a column that has unique values to filter upon. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

1 REPLY 1
Dual Super User II
Dual Super User II

Hey @mpesant 

 

In that case, you can actually add a get records action and use filter query to get the contact that has already been created and then use it to reference to the case record.

 

Sample: 

ffew.PNG

 

Note that ensure the name is a unique one so that you get only one record from the filter query. And then use it to associate the case and if there are multiple records with same name you might want to add a column that has unique values to filter upon. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

Helpful resources

Announcements
Microsoft Ignite

Microsoft Ignite

Join digitally, March 2–4, 2021 to explore new tech that's ready to implement. Experience the keynote in mixed reality through AltspaceVR!

New Super Users

Meet the Power Automate Super Users!

Many congratulations to the Season 1 2021 Flownaut Crew!

New Badges

New Solution Badges!

Check out our new profile badges recognizing authored solutions!

MPA Community Blog

Power Automate Community Blog

Check out the community blog page where you can find valuable learning material from community and product team members!

Users online (77,459)