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KevinC
Regular Visitor

Email to ICM

I created my first Flow. I have 'When a new email arrives v(2)" then 'Create an ICM incident'. It works great except I'm trying to to figure out how to put the body of the mail in the ICM incident. RIght now it is blank. I tried adding 'Body' under Attachments Item -1 but that failed. What is a good way to have the body of an email put in the ICM alert?

icm.png

 

Thanks,

Kevin

 

1 ACCEPTED SOLUTION

Accepted Solutions

 

Hi @KevinC ,

 

Please try configuring the email body in Description field.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
abm
Super User
Super User

Hi @KevinC 

 

What is ICM? When I typed ICM Create incident I couldn't find any?

 

Thanks



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KevinC
Regular Visitor

Incident management, creates incidents sort of like bugs in VSO. there is a connector for it in flow. here is the connector:

 

https://preview.flow.microsoft.com/en-us/connectors/shared_icm.5f4c1e90cbd0f5e3a0.5f5f3f99b67b0fc567...

 

 

Hi @KevinC 

 

Sorry in my org I can't see that connector. Hopefully some else could you help you soon.

 

Thanks



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v-bacao-msft
Community Support
Community Support

 

Hi @KevinC ,

 

Try configuring the email body in Description field.

Or configure the email body in Summary field of the Create or update an IcM incident action.

Please take a try.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks for the response. Although, can you describe where these settings are? I don't see them in the ICM connector optoins

KevinC
Regular Visitor

icm.png

 

Hi @KevinC ,

 

Please try configuring the email body in Description field.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Is there a way to update the "Summary" of the incident through "Create IcM Incident"? I only see the option for "Description". This adds details to the discussion, whereas the summary which be much more helpful. 

 

Thanks!

 

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