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Russ27
Level: Powered On

Email to Sharepoint to Update Item

Hi,

 

Im looking to set up a ticketing system in sharepoint, got it working with flow to accept emails and create items and send confimation emails, the problem I'm having is I cannot get it to update items.

 

Basically what I want to achieve is that users can reply to the confirmation email and if Email Subject contains "Index" field, which is basically the ID field as a string then it should append the body of the email to the description.

 

Any help on this would be greatly appreciated

 

 

4 REPLIES 4
Community Support Team
Community Support Team

Re: Email to Sharepoint to Update Item

Hi @Russ27 ,

 

Could you please share an example or more details about the Subject that contains "Index" field?

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Russ27
Level: Powered On

Re: Email to Sharepoint to Update Item

Flow.PNG

Russ27
Level: Powered On

Re: Email to Sharepoint to Update Item

Hello,

 

Above is the flow setup, "Index" is set by another update item to = [ID] to get around the fact that subject is a string and ID is an integer, so index is a string with the ID number, I don't know if theres an easier way to get around this

Russ27
Level: Powered On

Re: Email to Sharepoint to Update Item

@v-alzhan-msftany ideas? Its got me completely stumped

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