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Helper IV
Helper IV

Embeding form within shared mailbox email body

Hello Community Experts

I'm struggling from quite long to know that can we embed a net promoter score within email body of shared mailbox like below.

embed.png

Please please advise

Best Regards,

Sumaira

1 ACCEPTED SOLUTION

Accepted Solutions
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Dual Super User
Dual Super User

Re: Embeding form within shared mailbox email body

@Sumaira 

"Is it possible to embed the survey like how i have in the above pic using shared mailbox?"

As far as I know, by means of Power Automate it is not possible. That's why I suggested a workaround

99% sure, so hopefully somebody else can point us in th right direction.

Thanx!



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3 REPLIES 3
Highlighted
Dual Super User
Dual Super User

Re: Embeding form within shared mailbox email body

Mmmm... I guess 'Send email with options' is not a valid approach, right?



Each time you click on any of our inspiring answers 'Thumb up' icon...
...an ewok scapes from the stormtroopers.

Be grateful, Thumbs up! Save the Galaxy for free!


Escribo sobre Power Automate en:
https://medium.com/anyone-can-automate/

Proud to be a Flownaut!



Highlighted
Helper IV
Helper IV

Re: Embeding form within shared mailbox email body

@efialttesThanks for the reply

Please help me solve this question

Is it possible to embed the survey like how i have in the above pic using shared mailbox?\

Actually the requirement is "When a case is resolved in dynamics 365, send an email from your shared mailbox to the customer"

The above pic i have attached sends an email to the customer via forms pro

I was able to embed it because, there is an option called "Embed question" in forms pro. That option helped me embed the question

When the mail goes from forms pro it goes from the default forms pro ID

Where as the client wants it to be sent via shared mailbox

Everything is working fine except the embed question with in shared mailbox one

Please share your idea or advise regarding this @efialttes

Best Regards,

Sumaira

 

Highlighted
Dual Super User
Dual Super User

Re: Embeding form within shared mailbox email body

@Sumaira 

"Is it possible to embed the survey like how i have in the above pic using shared mailbox?"

As far as I know, by means of Power Automate it is not possible. That's why I suggested a workaround

99% sure, so hopefully somebody else can point us in th right direction.

Thanx!



Each time you click on any of our inspiring answers 'Thumb up' icon...
...an ewok scapes from the stormtroopers.

Be grateful, Thumbs up! Save the Galaxy for free!


Escribo sobre Power Automate en:
https://medium.com/anyone-can-automate/

Proud to be a Flownaut!



View solution in original post

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