Employee reports to manager and manager assigns person based on ticket issue

[schoden]

Hi Community: 

I have list in sharepoint that populates when a user files an issue and reports to manager.

Issue	Description	Issue Status	Report to	Assigned Person
1	Phone not working	Low	Manager
2	Laptop broken	Low	Manger

The manager updates that SAME list and gets choice or dropdown of assigns to persons email ( from AD emails) and choses the person.

Issue	Description	Issue Status	Report to	Assigned Person
1	Phone not working	Low	Manager	Person A
2	Laptop broken	Low	Manager	Person B

How Can I achieve this in Power Flow??? as I am new to it 😞 I am lost 

[v-albai-msft]

Hi @schoden ,

What do you wan to to achieve using flow? Sending emails to the Assigned Person?

Based on your description, I think the manager will select a specified Assigned Person in your SharePoint list, that means they will update on the SharePoint side.

Please provide more information about your requirement so that I can help you better.

Best regards,

Allen

[schoden]

Hi @v-albai-msft  Thank you for getting back. There are 3 users each, each user can update the original list as in fill in the column dedicated to specific users.

The trigger for the flow is when an item is created in sharepoint.- Here the FIRST user files the data :Phone broken and reports to  Person X. At the same time FIRST user CANT fill in other columns ( Assign To, Due Date, Action Date ETC) as these are for reported to person and assigned person.

The person X gets an email with link to the Item and Fills in the Column for : 
Assign To and Due Date.

Like wise The assigned person Gets the email and and HE can fill in the action date and change the status from active to close and provide feedback.

IDEALLY, I am trying to achieve, 

1. First user files the issue and reports to a person A 

2. Person A validates the issue and accordingly  assign the right Person to attend This ISSUE and DUE date.

3. The Assigned Person gets the issue and closes it and fills the action date and comments.

At the last the first user gets email of the resolved ticket.