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Reason
Advocate I
Advocate I

Error convert to PDF - The remote name could not be resolved.

Problem in converting Word to PDF with One Drive Businnes.

Flow first fills the Word file with two variables, saves it, converts it to PDF, and finally sends it in a message.

I get the following error.

The remote name could not be resolved: 'mediagfx365-my.sharepoint.com'

 

{
  "status": 400,
  "message": "The remote name could not be resolved: 'mediagfx365-my.sharepoint.com'",
  "source": "api.connectorp.svc.ms"
}

 

{
  "Cache-Control": "no-cache",
  "Pragma": "no-cache",
  "Transfer-Encoding": "chunked",
  "x-ms-request-id": "f4c62603-2a70-4ae8-a754-87ac4404c07b",
  "X-AspNet-Version": "4.0.30319",
  "X-Powered-By": "ASP.NET",
  "Timing-Allow-Origin": "*",
  "x-ms-apihub-cached-response": "true",
  "x-ms-apihub-obo": "true",
  "Date": "Fri, 09 Sep 2022 15:01:13 GMT",
  "Content-Type": "application/json",
  "Expires": "-1"
}

Flow:

fail-to-convert.jpg

 

Results:

flow-failure.png

 

I do not see any rule as to why flow starts once and then does not.

Microsoft's technical support did not even make a notification within three days ...

 

What other connector should I use instead of OneDrive for Business?

Which will work. Word file has two text boxes to change and background as watermark. I don't know if it matters.

 

70 REPLIES 70
LH83
New Member

Same problem here.

Please fix the problem because our clients don't get the receipts now.

WilkinsLuke6
Frequent Visitor

I am now facing problems with Word creation in Power Automate which was working fine earlier. For my error I am getting '423':

WilkinsLuke6_0-1662993593979.png

 

I really don't think I have changed anything to force this to happen. I need this fixed ASAP for clients!

W_Rocketpilot
Regular Visitor

I have te same issue when converting to PDF. Major issue in multiple flows that I have running at customers.

Kitsu
Helper I
Helper I

I think this is not fixable by any of us, microsoft move, we pay for this!

 

marmoral
Regular Visitor

I have the same problem too

CoachOffice365
Helper III
Helper III

I have also a number of clients who are seeing this problem, and their businesses are affected. Hope to see a fix soon.

mrntiyiso
New Member

Also experiencing the same issue converting HTML to PDF, it was working 4 hours ago.

Reason
Advocate I
Advocate I

My workaround, the only one working at the moment.

https://docs.microsoft.com/pl-pl/connectors/adobepdftools/#convert-word-to-pdf

It allows you to convert up to 1000 documents for free.

Converting with Word or One Drive not working.

 

 

W_Rocketpilot
Regular Visitor

It's working again, but sometimes with a delay of a couple minutes. So it's not all the time as fast as normal, but okay it works.

ChrisHoppenbr
New Member

It is very unstable. Occasionally it works but usually not. I have implemented this solution with many customers and do not see a solution appearing. Microsoft, please communicate when something is being done about it!

BO55VXR
Advocate II
Advocate II

I too am having same issue - And my work colleague.

 

We have logged a support request with Microsoft and I recommend everyone else do too, where able, so that Microsoft can see there's a major issue.

 

Just reporting on a forum will probably not receive much attention from their operations support team

chicken_1
Helper I
Helper I

same issue here... would be good to have an ETA

jcsdias
Frequent Visitor

Worked fine until some minutes ago, but now it is with the same error! 😡

Vtberge
Frequent Visitor

I also experienced the same problem since last week. Thanks for the quick fix and hope a permanent fix soon

Same here 😕

AlexVillaOM
New Member

Same here since last Friday

grafferty
Regular Visitor

Facing the same issue since yesterday.

This saved my day. Thanks!

 

Hoping for a full fix in the near future 🙂

Same here since Friday too.

CLSimp
New Member

We're experiencing the same issues since Friday 9th September when using the Convert File to PDF action using HTML from the Create a File action.

 

We received no flow failure notifications, we're currently reliant on this process for automating 100 documents a week.

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