cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Rens_
Frequent Visitor

Error "ApprovalSubscriptionNotAllowed" when waiting on approval

We have a Flow where an approval is created, some steps are executed, and then the Flow will wait until the approval is executed. At the step of waiting on the approval to be done, I sometimes receive the error 'ApprovalSubscriptionNotAllowed'. I can't pinpoint when this is happening and when it's not.


It looks like the error isn't documented.

 

The full error message is the following:

 The request failed. Error code: 'ApprovalSubscriptionNotAllowed'. Error Message: 'Cannot wait on this approval in its current state.'. 

 

7G7FGrX

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

 

Hi @Rens_ ,

 

Thank you for your reply!

I am afraid that I could not reproduce this issue on my side too.

Maybe this issue is related to the Common Data Service or Backend service.

If you want to solve this issue as soon as possible, please consider contact Microsoft Flow support to assist you with this issue. Engineers may need to crawl HTTP requests to help you analyze this problem, which can also solve your problem more efficiently.

12.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

14 REPLIES 14
v-bacao-msft
Community Support
Community Support

 

Hi @Rens_ ,

 

I am afraid that I could not reproduce this issue on my side and we never encountered the issue before.

94.PNG

Please consider sharing the detailed configuration of the Flow so that we could analyze this issue further.

 

Besides, you could try to use Start and wait for an approval action to configure Flow instead of using these two actions.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Barry

 

Thanks for the feedback. I will try to change it to create and wait for approval. update: this isn't possible in our case as we are updating the list with the respond link

 

I can't reproduce the issue myself. Not on this tenant, not in this Flow, and not in other tenants. Any idea what the root cause of this issue is? Am I hitting some limits?

 

Thanks in advance.

 

 

Hi @Rens_ ,

 

Thank you for your reply!

I am afraid that I could not reproduce this issue on my side too.

Maybe this issue is related to the Common Data Service or Backend service.

If you want to solve this issue as soon as possible, please consider contact Microsoft Flow support to assist you with this issue. Engineers may need to crawl HTTP requests to help you analyze this problem, which can also solve your problem more efficiently.

12.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi.

 

Did you found out what was causing this issue? If so, could you please share?

 

It is currently happening to me, and there is so little about it online!

 

Thank you.

I changed the action to 'Start and wait for approval'. When I saw this didn't meet the requirements, it was changed back to the separate start approval and wait for approval. It didn't show up since.

 

It once popped up for 1 time in another Flow, but it couldn't be reproduced so I'm afraid I don't have a correct solution for you. I didn't bothered contacting Flow support to dive into this issue. I probably would have done it if the issue still persisted. Maybe you can use the support of the Flow team and keep u posted about a good fix?

 

BR

Anonymous
Not applicable

We have the same error.

 

I think I found the issue too. We have the requirement to create an approval and get the outcome later on in a different flow (at least I decided to do that to have smaller and less complicated flows).

For this, I store the ApprovalID in a Sharepointelement after teh creation and the other flow waits for an approval which has that stored ID.

 

I get this error everytime. I think it is because the approval is already finished (approved/declined) before the wait-action in the second flow gets called. This will be the case almost everytime in our use-case, so I contacted the support.

 

If we find anything further I'll let you know.

 

 

Anonymous
Not applicable

Hello again,

 

I have been in touch with the microsoft support, and my theory has been confirmed. If you take action in an approval before the flow gets to the "Wait for approval", this error happens.

 

However, this is expected behavior from Microsoft and not a bug. Personally, I don't know why. What's the point in having the start-action and the wait-action separately if it can get an error everytime you approve before the wait-action gets called?

 

A workaround for this is to work with the CDS and get the approval response for the approval you created there with the "List records"-Action from the CDS.

 

I hope this helps people in the future looking for this error 😉

 

Best regards

This should be marked as answer instead. Thanks sir!

TaxusLapis
Advocate I
Advocate I

Hi @Rens_ ,

Even though this thread is old, I thought I'd add the solution I came up with so others might benefit.

I added a parallel branch. One branch contains the "wait for an approval", the other the notification. then I set a delay action to delay the sending of the notification so the "wait for an approval action" gets called earlier than anyone can react.
Parallel branch in approval scopeParallel branch in approval scope

 Cheers

stingray
Advocate III
Advocate III

Had a call from MS support this morning to say the issue has been resolved, ive re-submitted one of my affected Flows and its gone straight through to the Wait for Approval Action.

We seem to have a lot of issues using the Wait for approval action, but i update a master log list for history of approvals using the Approval ID,  there may be a better way of actioning this by way or a parallel branch and changing to the normal create and wait approval action.  

I had this issue today, so I'm afraid it still can happen that someone is faster than lightning 🙂

Hi PowerMar10, ive had this issue using the Wait for approval connector, but unfortunately there's not much that can be done if you have actions in between creating and waiting for the approval that take a time to complete, you could try adding these additional actions to a parallel branch depending on how your flow works and there isn't a dependency on them.
If you dont have any actions in between i roccomend using the Create and Wait for approval, lets hope the product team pull something ou the bag when the new sequential apporvals come in May from the new release wave.

Btw you will need to turn these features on in the Admin console, and make sure that anything they are removing feature wise isnt in your production environment, for example they will be removing the legacy datverse connector, so you would need to make sure any Flows etc are not using this and have been migrated to the latest one.

Hope that helps.

I logged a ticket with Microsoft and the outcome is:
"As this is an expected behavior, could you please confirm, can we close this ticket?"

I never knew that a bug is expected behavior before this time 😞

 

For those encountering this issue, the true cause is that the flow task "create an approval" reports as successful, as soon as it's handed off execution to the Dataverse approval sub-system, as opposed to waiting on Dataverse approval registration, (which can last more than a minute in my case,) to fully complete before reporting success and continuing flow execution.

 

This means that if you attempt to take action on an approval shortly after it's creation reported as successful in MS flow, it may in fact still be in the process of Dataverse registration and as such, unavailable for any actions (like awaiting the approval), resulting in Error code: 'ApprovalSubscriptionNotAllowed'. Error Message: 'Cannot wait on this approval in its current state.'.

 

If you are licensed to access Dataverse, then monitoring the status of the approval created there would certainly be the best workaround -

For those without Dataverse licensing, the recommended workaround from MS is to introduce adequate delay in business process to accommodate the approval creation time...but there is no clarity what this delay time value is be based on, or whether time required will remain a constant value or could be influenced by other factors.

 

That's a pretty large failure in my book: hope it might be helpful to others to understand the mechanism that could lead to this state based failure; Please open a ticket if you run into this, seems MS needs motivation to correct bugs.

Neros
New Member

I'm facing the same problem. I've created separated flow to work with Approvals. One is responsible for creating Approval (and I have an action after this to store the Approval ID on a SharePoint List). Other is responsible to collect approval outcome (action "Wait for approval" with the mentioned ApprovalID). 

The problem occurs with the second flow. I've tested a lot here, and I got a possible scenario: if the responsible responds the Approval immediately when it appears on Teams, the second flow get the "ApprovalSubscription" error. However, if they wait at least 1 minute to respond, the approval outcome is successfully collected. I couldn' tell why, but it have worked for me. 

Thing is, how we tell users to wait one minute to respond, when we cannot really fix this issue because we don't have full control of this integration?

Helpful resources

Announcements

Super User of the Month | Drew Poggemann

As part of a new monthly feature in the Community, we are excited to share that Drew Poggemann is our featured Super User for the month of February 2024. If you've been in the Community for a while, we're sure Drew's name is familiar to you, as he is one of our most active contributors--he's been a Super User for five consecutive seasons!   Since authoring his first reply 5 years ago to his 514th solution authored, Drew has helped countless Community members with his insights and expertise. In addition to being a Super User, Drew is also a User Group leader and a Microsoft MVP. His contributions to our Super User sessions and to the new SUIT program are always welcome--as well as his sense of humor and fun-loving way of sharing what he knows with others.   When Drew is not solving problems and authoring solutions, he's busy overseeing the Solution Architecture team at HBS, specializing in application architecture and business solution strategy--something he's been doing for over 30 years. We are grateful for Drew and the amazing way he has used his talent and skills to help so many others in the Community. If you are part of the SUIT program, you got to hear some great tips from Drew at the first SUIT session--and we know he still has much more to share!You can find him in the Community and on LinkedIn. Thank you for all you do, Drew!

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Our team will be reviewing posts using the new "Copilot Studio" label to ensure we highlight and amplify the most relevant and recent content, so you're assured of high-quality content every time you visit. If you share a post that gets featured in the curated gallery, you'll get a PM in the Community to let you know!The curated gallery is ready for you to experience now, so visit the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community. We can't wait to see what you "cook" up!    

Celebrating a New Season of Super Users with Charles Lamanna, CVP Microsoft Business Applications

February 8 was the kickoff to the 2024 Season One Super User program for Power Platform Communities, and we are thrilled to welcome back so many returning Super Users--as well as so many brand new Super Users who started their journey last fall. Our Community Super Users are the true heroes, answering questions, providing solutions, filtering spam, and so much more. The impact they make on the Communities each day is significant, and we wanted to do something special to welcome them at our first kickoff meeting of the year.   Charles Lamanna, Microsoft CVP of Business Applications, has stressed frequently how valuable our Community is to the growth and potential of Power Platform, and we are honored to share this message from him to our 2024 Season One Super Users--as well as anyone who might be interested in joining this elite group of Community members.     If you want to know more about Super Users, check out these posts for more information today:    Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Super Users 2024 Season One is Here!

   We are excited to announce the first season of our 2024 Super Users is here! Our kickoff to the new year welcomes many returning Super Users and several new faces, and it's always exciting to see the impact these incredible individuals will have on the Community in 2024! We are so grateful for the daily difference they make in the Community already and know they will keep staying engaged and excited for all that will happen this year.   How to Spot a Super User in the Community:Have you ever written a post or asked for help in the Community and had it answered by a user with the Super User icon next to their name? It means you have found the actual, real-life superheroes of the Power Platform Community! Super Users are our heroes because of the way they consistently make a difference in the Community. Our amazing Super Users help keep the Community a safe place by flagging spam and letting the Community Managers know about issues. They also make the Community a great place to find answers, because they are often the first to offer solutions and get clarity on questions. Finally, Super Users share valuable insights on ways to keep the Community growing, engaging, and looking ahead!We are honored to reveal the new badges for this season of Super Users! Congratulations to all the new and returning Super Users!     To better answer the question "What is a Super User?" please check out this article: Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Did You Attend the Microsoft Power Platform Conference in 2022 or 2023? Claim Your Badge Today!

If you were one of the thousands of people who joined us at the first #MPPC Microsoft Power Platform Conference in 2022 in Orlando--or attended the second-annual conference in Las Vegas in 2023--we are excited to honor you with a special community badge! Show your support for #MPPC Microsoft Power Platform Conference this year by claiming your badge!           Just follow this link to claim your badge for attending #MPPC in 2022 and/or 2023: MPPCBadgeRequest    Want to earn your badge for 2024? Just keep watching our News & Announcements for the latest updates on #MPPC24.

Microsoft Power Platform | 2024 Release Wave 1 Plan

Check out the latest Microsoft Power Platform release plans for 2024!   We have a whole host of exciting new features to help you be more productive, enhance delegation, run automated testing, build responsive pages, and so much more.    Click the links below to see not only our forthcoming releases, but to also try out some of the new features that have recently been released to market across:     Power Apps  Power Automate  Copilot Studio   We can’t wait to share with you all the upcoming releases that will help take your Power Platform experience to the next level!    Check out the entire Release Wave: Power Platform Complete Release Planner 

Users online (5,049)