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Frequent Visitor

Error starting new UI flow when trying to launch recorder

Hi, I have installed the flow UI browser plugin for Chrome, but when I try to launch recorder:


We weren't able to find the UI flows browser extension running

Please make sure that UI flows is installed and that the browser extension is enabled to record your steps. Select Download to get the latest UI flows installer:

flow plugin for chrome.PNG

Anyone know how to resolve this?



Community Support
Community Support

Hi @rojo,


When you using the UI Flow, please make you open the UI Flow (preview) in the desktop:

Annotation 2019-11-26 154544.png


When you turn on it, it will appear at the right bottom of your screen:

Annotation 2019-11-26 154823.png


Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.


Not applicable

I have done this, and I still get the same issue


Not applicable

I have managed to get this to work, the issue was that our company policy was blocking the extension installation.

Frequent Visitor

Thanks for this, Im thinking its something similar at this end 👍

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