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wischbone
Advocate I
Advocate I

Error with Creating New Activity Record for Dynamics 365 CRM

Hi everyone,

 

I'm wondering if there are certain Create Record actions for Dynamics 365 that have issues?  This is the second one I have run into.  I am trying to create an activity for the user who gets assigned a support case in Dynamics 365 CRM.  I fill in the data that I think is needed except for the Regarding Type which I think is causing the issue.  If I do nothing to that field the flow fails.  If I try to select a value for the Regarding Type, the action closes and I can't open it until I close the flow and reopen it.  The action has an exclamation that states " Error loading component ".  I think that is one of the fields that is causing the flow to error but I can't be certain of it. 

 

Any help would be greatly appreciated.  btw... I am also seeing the same issue when attempting to create a document location record when a support case is created.... same field same error.

 

Support Case Assignment Activity Step.pngSupport Case Assignment Activity Error 01.pngSupport Case Assignment Activity Error 02.png

 

Much thanks in advance!

14 REPLIES 14
PowerBack19
Impactful Individual
Impactful Individual

@wischbone - I would recommend that you start using the "Common Data Service" or "Common Data Service (current environment)" connectors. The Dynamics 365 connector is deprecated.

 

Reference: https://saralagerquist.com/2019/12/15/cds-vs-cds-what-connector-should-i-use-in-power-automate/

 

Also, if you need to create an Activity, it's best to use choose the specific Activity Type entity such as Task, Phone Call, etc. to create the activity record.

@PowerBack19 ... wow I didn't know that.  Thank you for the info!!!  I will try that and thank you for the reminder about the activity type 🙂  I will update you soon.

 

 

abm
Super User
Super User

Hi @wischbone 

 

The error is related to owner type. Generally for the activity owner lookup can be set to a team or a user. Set the correct Owner Type and try.

 

image.png

 

Thanks



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thank you @abm !!!

 

I have changed my action to use CDS but I still have the same issue.  When I try to select the drop downs for Owner Type or Regarding Type, the action step closes with that that same error.  So if the issue is that I need values in these fields but yet I can't select either of them then I am stuck.  Am I missing something?

 

Support Case Assignment Activity Error 03.png

 

Much thanks!

Hi @wischbone 

 

Thanks for your quick reply. For CDS regarding fields set the syntax like below. So in your case /incidents(set the mapping value here)

 

image.png



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Hi @abm 

 

Thank you for the quick reply!  I made the change you requested but  the flow still fails.

Support Case Assignment Activity Error 04.png

 

I also still cannot select either drop down for Owner and Regarding Type.  My gut tells me that this is the root cause.  What would cause this?  If they are there, why can't I select them?  Can you show me what they look like for you when you select them?

 

Thanks!!!

Hi @wischbone 

 

Remove the owner type field and create the activity. See that works or not. Then check in CRM whether it is set any default owner as created by user or not?

 

Thanks



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Hi @abm 

 

Sorry for the delay response.  It still doesnt work.  I've tried this numerous times and even created some very basic flows and the issue is still there.  It seems like most of the type lookups that are in the create record actions I select fail when I click them and I feel that this is the underlying issue.  I just dont get it.  Even if I dont click them I still get the same error.  This can't be that hard.  I'm really frustrated with this.  Am I missing something?  Could there be something wrong with my environment?  Whether I use CDS or Dynamics 365 I get the same result.  I feel really stupid here... all that I am trying to accomplish is to either create a document location record when a new support case is created so that it points to a specific folder or I want to create a new task or activity for someone when they are assigned a support case.  This can't be that hard.  I created a support case with MS about this issue but have yet to hear back from them.

 

Thanks

abm
Super User
Super User

Hi @wischbone 

 

What activity type (Email, Fax, Phone Call, etc) you trying to create against your case record?

 

Thanks



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Julien2
Kudo Kingpin
Kudo Kingpin

Hello @wischbone ,

Recently, I have faced the same problem with the "Owner" field and I have found a workaround but different than your requirements. Mine was about to assign the owner based on a specific user.

Please have a look at the example below:
List records: 

internalemailaddress eq 'wischbone@microsoft.com'


Capture.JPG
Update record action:
Capture1.JPG

In my example, I've used the "Users" entity inside a list record action and I have filtered the user that needs to be assigned. After that, in my update record action inside the Owner field, I have selected from the dynamic content property "Users" from the list records of the users' entity and as an Owner type "system users". As a result, it works as expected.

I hope it helps!

PowerBack19
Impactful Individual
Impactful Individual

For the owner field, I typically have to have a "Get Record" action first for the "Users" entity. The specific ID is the "Owner" field you have been trying to use in the "Create Record" step. Once you have the specific user, then do the "Create Record" action and for the owner use this:

systemusers/user

 

The "user" after the slash is from the "Get Record" Users step. Other times I have had to use this for the field:

 

systemusers(user)

Hi @abm  I am trying to create a task for the user who is assigned the support case. 

 

Thanks!

thank you @Julien2  I will try that!

thanks @PowerBack19  I will try that!

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