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Anonymous
Not applicable

Escalation to manager

Greetings!

I am trying to build an approval flow and I am looking to create an escalation method. 

Current Flow :
Approval flow runs based on a switch case, It basically runs on Department Value. 
So if the department is IT, it runs an approval flow into consideration to the IT Department.
Approval Flow has "Everyone must approve type" property. 
Requirement :
Now, I have a business case that requires escalation to managers for approval if they flow has not been approved based on a date condition or if the flow expires. Now, I want to build an escalation system for each and every department.

How do I do this?

1 ACCEPTED SOLUTION

Accepted Solutions

@Anonymous 

Yes if you have Switch case for multiple approvals you have to create parallel branch for each branch

After your approval step add as below; in my case it is an email with options but in your case it is the Approval step

Mira_Ghaly_0-1596536208048.png

 

If this post helps you with your problem, please mark your as Accepted solution.

If you like my response, please give it a Thumbs Up.

MG (Naturally Curious)

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

View solution in original post

3 REPLIES 3
Mira_Ghaly
Dual Super User II
Dual Super User II

@Anonymous

After you send the Approval, you can Add a Parallel Branch that delays for a specific amount of time and if this time is breached then you can start your escalation process.

 

If this post helps you with your problem, please mark your as Accepted solution.

If you like my response, please give it a Thumbs Up.

MG (Naturally Curious)

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here
Anonymous
Not applicable

@Mira_Ghaly so if I have multiple switch cases for each department. I would be having multiple parallel branches for each department, am I right?
Now, how do I check if the approval has breached, I would want to test it based on a SharePoint date column.

In this case, one approval flow may have multiple users under approver section so I need to get their manager and then send approvals to their managers.

How can I build up the parallel process , could you help me in that? 

@Anonymous 

Yes if you have Switch case for multiple approvals you have to create parallel branch for each branch

After your approval step add as below; in my case it is an email with options but in your case it is the Approval step

Mira_Ghaly_0-1596536208048.png

 

If this post helps you with your problem, please mark your as Accepted solution.

If you like my response, please give it a Thumbs Up.

MG (Naturally Curious)

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

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