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alexy1111
Helper I
Helper I

Extract content from an email body (dynamics 365 email activity)

Hello,

 

In our company we have an internal mailbox to which employees forward e-mails then an auto-creation rule create a case the only problem I want is to extract the original sender address from the mill and search for the client in dynamics 365 according also subject (red part) and message content (black part)

 

this is the format that usually comes and I want to extract the yellow part

 

alexy1111_2-1603265395596.png

 

 

 

Is it possible to do?

 

11 REPLIES 11
Mira_Ghaly
Dual Super User
Dual Super User

@alexy1111 

What is the trigger you are using?

 

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@alexy1111 

Is it a CDS Connector when a record is created? Type Email Message? or when an email arrives?

 

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@Mira_Ghaly ,

It is a CSD Connector when a record is created the record type is mail Message

@alexy1111 

Please try the below to extract the Sender

Mira_Ghaly_0-1603273131322.png

 

Hope this helps!

 

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Blog: here

@alexy1111 

Subject

Mira_Ghaly_0-1603273228608.png

 

Description:

Mira_Ghaly_1-1603273281837.png

 

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@Mira_Ghaly,

I'm sorry I was not clear on my question / request.

 

I do not need to retrieve data from the fields of the email message, I need to extract date from the email content

 

 

@alexy1111

SSo you need to extract data from the email body which is the description?

So does ur email comes in a specific format? 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

Hi @Mira_Ghaly ,

Exactly, I need to extract text from description

This is the format of an email (Standard format of 'forward email')

 

I want to extract: email (yellow in screenshot), subject (red in screenshot), email content (black in screenshot)

 

alexy1111_2-1603265395596.png

Ideas How can this be implemented?

up
Anonymous
Not applicable

Hello,

i have the same request, do you found a solution?

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