cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Extract only the text from the latest reply in an email thread when using "when a new email arrives"

Hello,

 

Is it possible to extract only the latest response in an email thread instead of the entire body? 

 

For my scenario, I need to act upon each reply to an email thread with only the content from the latest response.

 

Thanks!

18 REPLIES 18
v-yamao-msft
Community Support
Community Support

Hi @shaykalyan,

 

I am not sure with your scenario, do you want to get the content from the email every time a you get a reply?

 

Could you show me more details on your scenario for better understanding.

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Mabel,

 

Sure, I'll try to describe further what I'm after. In my scenario, I would like to use the content from the latest email response in an email thread. I know that there is the "Body" dynamic content, however, for email threads with multiple responses, the "Body" content will contain replies from earlier responses as well as the latest response.

 

For example, here is the Body from a new email: 

 

"""

Initial mail content

"""

 

Then someone replies to the thread. The dynamic Body is now:

"""

Reply content

 

---------------------------------------

TO: ....

CC: ....

Subject: ...

---------------------------------------

Initial mail content

""""

 

The next reply to the thread will again have all of the history from the email in the dynamic Body variable.

 

 

What I would like to get is only the latest response in the thread and not all the other responses as well. Is this possible without doing manual string manipulation? 

 

Thanks!

Anonymous
Not applicable

Hi, I am working on the same thing, I want to extract only the latest reply (exclude all the original body of the email). Can anyone help? Thanks!


@shaykalyan wrote:

Hello,

 

Is it possible to extract only the latest response in an email thread instead of the entire body? 

 

For my scenario, I need to act upon each reply to an email thread with only the content from the latest response.

 

Thanks!


 

SRKR
Employee
Employee

I just tried some other way and was able to get the Latest Email only. Here are the steps

 

  • Every Email will have a separator which can be either a Line or Multi Tab etc., for Example in Outlook / O365 You will have a line which in HTML refer to this 

 

<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">​

 

  • Here is what I did, Step 1
     

Capture1.JPG

 

  • Initialize Variables which we call the Delimiter, Body of the Message and Latest ResponseCapture2.JPG

     

    Capture3.JPG

     

    Capture4.JPG

     

  • Finally we call the split function with [0] which gives us the First Email as below. I use this 

 

split(variables('EmailBody'),variables('Delimiter'))[0]​

 

Capture5.JPG

 

In my case I've used a different solution.

 

When I get an email:

marcoswnunes_0-1636645928360.png

 

 I first convert the email body using "HTML to text" action:

marcoswnunes_1-1636645955729.png

 

An example of an email converted would be:

 

Test body email.

Thanks,

Mark

 

From: Paul <Paul@mycompanyname.com>
Sent: 11 November 2021 15:42
To: Mark <mark@mycompanyname.com
Subject: Subject email test

...

 

So if I split the output from my conversion above with the word 'From:' and on the same expression I get the first element from my array ([0]) it will result on the latest email. 😀

marcoswnunes_2-1636646044477.png

 

trim(split(outputs('Convert_Email_BODY_in_TEXT')?['body'],'From:')[0])
 
Trim() is optional there to remove some extra spaces. 
Brad_Hedinger
Frequent Visitor

How would you go about removing from the output, any content that is above the message body, that is automatically put in by the system generating the email? Salesforce does this when emails are received in a Case, and a notification is sent to the team that said email has been received in the Case.  Screenshot example below.  I have highlighted the text to indicate what I only want to extract from the email, regardless of how long or short the highlighted text could be. Of course, blacked out private info. Thank you for the help!  -Brad

 

 

Brad_Hedinger_0-1646430340271.png

 

Hey @Brad_Hedinger , were you able to figure out a way to remove the unnecessary headers ?

Facing the same issue..

I have not - unfortunately. 😞

 

Not all emails have the From e.g. gmail will have something like 

...
Kind Regards Test User On Mon, 11 Sept 2023 at 15:55, New User <new@users.net> wrote:
...

 Im surprised how hard it is to solve something seemingly simple because the email program definitely knows what text is the latest. Might have to throw it into gpt to extract the latest reply

kudorje
Helper III
Helper III

Hi @ruthless - How did GPT end up doing?

This will however lead to pre-mature splits because some emails can have the word "From:".

Brad_Hedinger
Frequent Visitor

I have not tried gpt yet. Going to run it through the new MS CoPilot first to see if that gets us anywhere. Stay tuned!

 

Gpt3.5 let me down, it worked for the most part but struggled with emails where someone sends a single word like Done or Received etc, and depending on the email signature/disclaimer it would sometimes think its a reply.

Gpt4 is working great, it also struggled with one word responses but once i told it to capture even if its a single or few words then it got it correct.

kudorje
Helper III
Helper III

Makes sense one word answers are typically hard to program or model against due to not having enough bag of words for the model. 

Great! Would you mind please sharing the code the gpt generated for you?

 

I only prompted gpt with the emails and it gave an output. Unfortunately there is no reliable way to solve this through code because sooner or later someone will send a email with a structure that wasn’t anticipated.

kudorje
Helper III
Helper III

Yep, makes sense and this is not programmable.

If you still have the prompt kicking around somewhere, I'd be curious to see it. I've been trying to do this with gpt-3.5 turbo with pretty limited success (at best could get it to mostly pass very simple cases) even trying a lot of different prompts.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (2,383)