Extract string from Teams Message And Use As Mention

[stevenls]

Hi there,

I have an O365 connector that I use with a webservice from Cherwell to post ticket information into a Channel.  This works really well apart from the fact you cannot use an @mention with the MessageCard Type.

Below is the basics of a message in Teams, the << >> around the name is what I have crafted from Cherwell to try and use as a substring check

Created:	04/21/2020 03:05:13
Customer:	Matt Karan
Description:	Ticket Information is displayed here
Technician:	<<Steven Lees-Smith>>

What I would LOVE to be able to do is pull out the name in the Technician field and then use that name as a mention in the channel.

Is this possible using a flow that starts with the When a Message Arrives In a Channel flow and then pull out the string and then write it back as a mention?

Thanks for any assistance.

S.

[yashag2255 · Accepted solution]

Hi @stevenls 

 I believe that you might have to use the person email address to mention. Here is a post that shows how: https://powerusers.microsoft.com/t5/Building-Flows/Can-you-Mention-anyone-in-Teams-from-a-flow/td-p/...

Hope this Helps!

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[stevenls]

O M G

As soon as I replaced the variable it worked..  how dumb am I.. of course it needed the email.