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Frequent Visitor

File Attachments will not open - help!

I'm new to Power Automate and creating flows but I was able to successfully create a flow that when a user completes a Form and includes attachments, a record is created in a SharePoint list.  The record includes the attachments and up until last week, we were able to open the attachments from the SharePoint list.  I am not aware of any changes taking place with my flows or the location the files are stored but I don't have control over updates pushed through from our Corporate IT team.  Anyone else have this issue or have any suggestions?  I've been googling and searching to no avail.

 

Below is an image of what now appears when those with access to the SharePoint list view the record.  Previously we'd just click on the attachment and the file would download or open.

 

 

Thanks!

attachment issue.JPG

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Community Support
Community Support

Re: File Attachments will not open - help!

 

Hi @CheriP ,

 

It seems that it is a known issue.

When using the attachment control to download an attachment the click will have no response using Chrome 83 and Microsoft Edge 83. To work around use another browser. The team is actively working to fix this issue.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
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Community Support
Community Support

Re: File Attachments will not open - help!

 

Hi @CheriP ,

 

Your question is whether the attachment uploaded through Flow last time can't be opened now or the result of Flow running is not as expected now?

 

If it is the former, I think it has nothing to do with the configuration of Flow. Since this picture was uploaded through Flow before and can be opened normally, it means that there is no problem with the configuration of Flow.

 

Please check if any changes have been made to the SharePoint list.

 

If you think this is related to the configuration of Flow, please share the configuration of Flow so that we can check whether there are steps for improvement in the configuration of Flow.

 

In addition, you can try to click "Using data from previous runs" to re-run Flow, and then check whether the picture can be uploaded normally.

91.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Frequent Visitor

Re: File Attachments will not open - help!

@v-bacao-msft Thank you for your help!  The flow does appear to be working as I've been watching the log and there's no error and the file can be found in the folder on the cloud.  When the user goes to the SharePoint list clicking on the attachment does nothing, it looks like the file is there but it won't open any longer.  Do you happen to know of any SharePoint forums where I can pose this question if it doesn't seem to be a flow issue?  Thanks!

Highlighted
Community Support
Community Support

Re: File Attachments will not open - help!

 

Hi @CheriP ,

 

It seems that it is a known issue.

When using the attachment control to download an attachment the click will have no response using Chrome 83 and Microsoft Edge 83. To work around use another browser. The team is actively working to fix this issue.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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