cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
DougieWood1
Frequent Visitor

Flow Approval Email Not Appearing!

I have noticed that for some Office 365 tenants when we create approval flows the email does not come through to the approver. I know the Flow logic is correct as if we go into the Flow > Approvals > Received we see all of the approvals there.

I can not see anything that would be blocking the emails from Flow as the exact same Flow is issuing emails to the same users. Also the "Send Email with options" action works and sends the email with a button but the approval action does not?   

5 REPLIES 5
Mira_Ghaly
Dual Super User II
Dual Super User II

@DougieWood1 

can you please this solution post

https://powerusers.microsoft.com/t5/Building-Flows/Approval-not-appearing-in-Flow/m-p/284327

 

If this post helps you with your problem, please mark your as Accepted solution.

If you like my response, please give it a Thumbs Up.

MG (Naturally Curious)

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

No, that is not the same issue. The approvals appear when we go through the Flow web page. However, the email does not come through to the approvers. They have to go into Flow web page and approve there. 

@DougieWood1  can you add some screenshots of your flow?

 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

The Flow works completely fine there is no benefit to seeing the actual Flow, it issues the approval actions as expected to the right people. I know it is issuing the tasks correctly as when I go to office.com click Power Automate, then click on Action items then Approvals, I see all of the correct approval items. It is just that the emails do not come through and they are not in other/junk nor are they getting blocked anywhere. 

v-bacao-msft
Community Support
Community Support

 

Hi @DougieWood1 ,

 

Please make sure you have set Enable notifications to Yes. Then check whether the organization has set a policy to block approval emails sent by maccount@microsoft.com.

 

Please try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

New Ideas Forum MPA.jpg

A new place to submit your Ideas for Power Automate

Announcing a new way to share your feedback with the Power Automate Team.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

MPA Licensing.jpg

Ask your licensing questions at the Power Automate AMA!

Join Priya Kodukula and the licensing team, super users and MVPs to find answers to your questions on Power Automate licensing.

Users online (1,937)