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Kudo Collector
Kudo Collector

Flow Email Error: Status Code 500



We have a flow that touches 1,000 users.  A handful of them received an error below when clicking the "Approve" & "Reject" buttons from the Flow email.  Can any one please help me on how to resolve this?


{ "statusCode": 500, "message": "Internal server error", "activityId": "56f812bf-8c2a-4119-be91-5d6102c95f85" }


Community Support
Community Support

Hi @ ramirezp,

According to the documentation “Troubleshooting a flow”, error 500 means that the failure is temporary.

Not sure if this is a temporary issue on your side, please try to run the flow again, if  the issue still contains, please share a screenshot of your flow’s configuration.



Alice Zhang

I have this issue with the flow:



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