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Helper I
Helper I

Flow Emails are coming from the creator rather than Microsoft Flow.

Hi guys, 

 

I've created a request manager approval from team's flow within flow for the organization. The issue I'm facing is that all the requests sent to the manager's and other relevant users when the flow is triggered is coming from myself instead of the default Microsoft Flow. Is there a way to change this so that it shows that the requests are coming from Microsoft Flow instead of myself in the email itself?

 

Thanks a mil, 

 

Regards, 

Artie 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Advocate I
Advocate I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Can I suggest you use the mail connector rather than outlook connector.

 

View solution in original post

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Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Hi Guys, 

 

Thanks for all the suggestions. 

 

The issue was resolved by adding an Alias to the account for the emails to be sent from that username, after a few hours it started to sync properly and emails were coming from the new alias and eventually started to come from the Microsoft Flow account. 

 

In the future, I would recommend any flows that are being built for the organization should be done by using a Service account to avoid this. 

 

Thanks again for the assistance, 

 

Regards, 

Aslr12

View solution in original post

14 REPLIES 14
Community Support
Community Support

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Hi ASLR,

 

I am afraid that it might be a default behavior. An approval email will be sent out from the email account who set up the flow, but neither the one who start up the application nor Microsoft Flow.

 

I would suggest you submit a request at Flow Ideas Forum, I will help collect and report it on my side. Hope it can be taken into consideration in the future releases:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel Mao        

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Advocate I
Advocate I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Can I suggest you use the mail connector rather than outlook connector.

 

View solution in original post

Highlighted
Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Hi Guys, 

 

Thanks for all the suggestions. 

 

The issue was resolved by adding an Alias to the account for the emails to be sent from that username, after a few hours it started to sync properly and emails were coming from the new alias and eventually started to come from the Microsoft Flow account. 

 

In the future, I would recommend any flows that are being built for the organization should be done by using a Service account to avoid this. 

 

Thanks again for the assistance, 

 

Regards, 

Aslr12

View solution in original post

Highlighted
Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

@ASLR

 

Do you mind sharing the instructions to add an alias ?

Thanks Max

Highlighted
Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Sure no problem. 

 

Go to Office 365 Admin Center 

Click Active Users 

Select the user you wish to add the alias to 

Their profile will appear 

click on Edit to add alias 

Add the alias 

Change Display Name 

(Make the Alias the primary email if you want the emails to come from that account)

Give it about an hour or so for it to sync across all applications. 

 

Note if you make the alias primary you will need to sign in to Office 365 with the new email moving forward. 

 

Hope this helps. 

 

Regards, 

ASLR12

Highlighted
Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Thank you @ASLR

Highlighted
Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Hi - this is really useful, but does the alias affect normal emails too if it's set as the primary?
I wouldn't want my standard emails to come from an alias account.

 

Thank you

Highlighted
Helper I
Helper I

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Hi, 

 

Somehow changing the alias fixed the issue for the emails being sent by the user who created the flow to the default email from Microsoft Flow (it can take from an hour to 24 hours for the changes to take effect) 

 

Emails would be sent from the alias account created if you set it as the primary. Once the issue is resolved you can probably set back the old email you were working with as the primary. 

 

Regards, 

 

 

Highlighted
Frequent Visitor

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

Is there any other way im also getting the same .

 

Mail is received from my Emial ID for notification of submission instead of default Microsoft flow.

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Anonymous
Not applicable

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

How did you happen to add an Alias to the account? Thanks! 

Highlighted
Frequent Visitor

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

@Anonymous

 

Hi meggy > Use the advanced options on the send email > You will see a Send as Field.

Hope this helps.

 

Capture.PNG

Highlighted
Frequent Visitor

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

For send as you need addtional account to be added by administrater . 

(i.e.,) Alias account . 

 

As a user how we can do it .

 

 

Best Regards,

Yukeshkumar R

Highlighted
Frequent Visitor

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

@YukeshkumarR

 

For send as a different user > I had the user add me to their exchange mailbox as a delegate

Highlighted
Frequent Visitor

Re: Flow Emails are coming from the creator rather than Microsoft Flow.

This is not acceptable.

Atleast the mail should be sent by site or subsite name like sharepoint designer.

 

Best Regards,

Yukeshkumar R

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