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LucyD
Advocate I
Advocate I

Flow : Form response> send email. How to get the email to come from responder?

Hi All

I have a Microsoft form and want to receive the responses via email

I have set up a flow and it works perfectly apart from all of the email responses look like they come from me!

I want the email response to come for the person filling out the form

I am using 'send an email (v2)' I also have 'get user profile v2' incorporated so I have their email details available 

The form is limited to people in my organisation

 

Any ideas?

 

Thanks!

Lucy

 

1 ACCEPTED SOLUTION

Accepted Solutions
v-bacao-msft
Community Support
Community Support

Hi @LucyD ,

 

Basically, the Sender of message generated by “Send an email action” depends on account of the connection that configures this action. This is currently not possible to change.

 

The suggestion I can give is that you could consider using Send me an email notification or Send an email notification action. The messages generated by these two actions are similar to system emails and are no longer sent by your account.

You could configure Responder’s information and submissions in Body.

 

Or you could use Shared mailbox instead, configure Send an email from a shared mailbox action, and send a response email from Shared mailbox.

Hope it helps, please take a try.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

6 REPLIES 6
v-bacao-msft
Community Support
Community Support

Hi @LucyD ,

 

Basically, the Sender of message generated by “Send an email action” depends on account of the connection that configures this action. This is currently not possible to change.

 

The suggestion I can give is that you could consider using Send me an email notification or Send an email notification action. The messages generated by these two actions are similar to system emails and are no longer sent by your account.

You could configure Responder’s information and submissions in Body.

 

Or you could use Shared mailbox instead, configure Send an email from a shared mailbox action, and send a response email from Shared mailbox.

Hope it helps, please take a try.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

thank you, but i now seem to have a bigger problem!!

I moved the form to a group thinking then I could use the group email as the sender

now the flow doesn't work at all! and I cant move the form back to me!!

do i need to start again? 😞

 

Hi @LucyD ,

 

I am afraid yes, because you may need to create new Forms, so the relevant Dynamic content in Flow may need to be reconfigured.

But the basic structure not need to be changed, just update Form Id in the trigger and the Dynamic content that may be affected.

Hope it helps. Any other question, just ask.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks! I have change the form ID and it is now working again 🙂

 

So back to the original question, If i wanted the email to come from a generic email address i would have to log into microsoft as the generic user and create the flow from that account?  

 

Thanks

Lucy

Hi @LucyD ,

 

Send me an email notification and Send an email notification These two actions do not require you to configure the connection. It will automatically create a connection based on MS Flow account you are currently logged into.

And the email addresses they generate are maccount@microsoft.com and microsoft@powerapps.com.

You could continue to use the current Flow configuration, just replace Send an email action with one of the above mentioned ones.

Please take a try.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi

I set up a generic email address (linked to me) and used 'send email from a shared mailbox'

this has worked perfectly

thank you!

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