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SamConroy
Level: Power Up

Flow LiveChat Connection not drawing New Field

Hi All,

I made a flow to create a CRM lead based on the contents of a LiveChat message using th Livechat connector.

It all works fine but I needed to add a field into LiveChat and have that available in the Flow like the rest but this is where I've hit a problem.

I added the field but regardless as to what I do, it isn't a field option in my Flow.

I tried recreating it from scratch but had no luck. 

I'm pretty new to Flow so any help would be greatly appreciated.

Cheers

Sam

2 REPLIES 2
Dual Super User
Dual Super User

Re: Flow LiveChat Connection not drawing New Field

Hi @SamConroy 

 

Did you create the other field after creating the flow? If so, can you try to save the flow, log out of the current session and close all browser windows -> start a fresh session and now try editing the flow to check if you continue to face the same issue? 

 

Generally these type of errors might occur due to caching of the connector/ action in flow. 

 

Hope this Helps!

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Community Support Team
Community Support Team

Re: Flow LiveChat Connection not drawing New Field

Hi @SamConroy,

 

You can check the output of List ticket action or Get a ticket action to confirm whether it has the field you created.

If the data record has the new field, you can reopen your Flow, then check the list of dynamic content.

If it still not show, maybe you can use the expression to get it:

 body('List_tickets')?['NewFieldName']

Annotation 2019-09-11 143423.png

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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