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Helper II
Helper II

Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

Hi

 

I have been getting flow error "Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'" as below. This happens when I try to add an action and save in the flow. It happens to any flow I update.

 

Could you advise please?

 

flow server error.PNG

Thanks

Vik

6 REPLIES 6
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Super User III
Super User III

Re: Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

hi @Vikram87  this is an API conection Error please open a microsoft support case here https://us.flow.microsoft.com/en-us/support/



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Solution Specialist
Solution Specialist

Re: Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

Hi Vikram,

 

Can you please tell if you are simply querying notes entity or you are adding some filter conditions as it is not clear with screenshot.

 

Thanks

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Helper II
Helper II

Re: Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

@ManishJain  Issue happens with or without filters to note entity.

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Microsoft
Microsoft

Re: Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

Hi,

 

It appears that similar issues were due to an API issue on Microsoft's side. As Christian has suggested. I would recommend to open a case with Microsoft Support Team to have this looked into. I'll include a link on creating a case.

 

If you would like to create a ticket with Microsoft Customer Support here is a link on how to do so: https://docs.microsoft.com/en-us/power-platform/admin/get-help-support

 

Regards,

 

Alex

 

-------

 

Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Super User III
Super User III

Re: Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

yes @Vikram87 try opening a support case. This can't do somethig more.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA
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Super User III
Super User III

Re: Flow error: Encountered Internal Server Error from the XRM API. The tracking Id is 'XXXX'

Hi @Vikram87 

 

Sometimes these errors are temporary and it disappears.

 

Try removing the existing connector settings configuration and recreate a new one. Check your DLP policies which is blocking any API.

 

If problem persists raise a support with Microsoft.

 

Thanks

 

Thanks



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