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Frequent Visitor

Flow failing to populate Word template from Forms

I'm trying to create a flow that accomplishes the following:


1. A user completes a Microsoft Form. (The form responses link to an Excel spreadsheet outside of this flow.)

2. The flow splits into two parts:

2a. The response is used to populate a Teams message.

2b. The response is used to populate a Microsoft word template, and that document is saved to a Sharepoint site.


2a is working fine; I cannot get 2b to work. The document is created and saved, but none of the info from the response is populated.




The template is .docx and saved on OneDrive. The fields where I want the Form responses to show in that document were created using the "Plain Text Content Control", and I've mapped them correctly in the "Populate a Microsoft Word template". When I open the saved document created by the last step, the content control fields are still present - I don't think it's just populating them with blank spaces.


The responses in the form are long text fields and may include line breaks.


I've reviewed the questions and solutions that showed when I search for "populate template". Can someone help me figure out what is missing or incorrect? 

Community Support
Community Support

Hi @mgallo,


Do you create the Power Automate from a template?

If yes, the issue may be caused by the template is an old version, please try to structure it from blank.


Steps as below:

Screenshot 2021-02-04 152807.jpg


Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks for the response. No, I didn't create this from a template. 

Would it be worthwhile to attempt to recreate the entire thing from scratch? 

Frequent Visitor

I have this exact same problem and haven't found a solution anywhere... @mgallo  did you end up finding a fix for this by any chance?

Frequent Visitor

I didn't. I attempted to recreate it the whole thing a couple of times but never had any luck. Sorry.

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