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Helper I
Helper I

Flow for sending emails on Dynamics 365 fails half the time with this error

Hi Guys,


I have a flow that sends a survey for resolved cases on our Dynamics 365 instance, lately i noticed that the flow that does this fails 8 out of 10 times with this error.


{"ErrorMessage":"System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}


Helper I
Helper I



This is the part where the error comes up at.


Hello Team,


People are reporting that they have been experiencing this issue too.


Please take a look at this thread-


The issue is same with Microsoft Forms Pro and D365, I would recommend raising a ticket with Microsoft Support team for this issue.


Once you get this resolved, maybe you can also help these other folks on the above thread.



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