Showing results for 
Search instead for 
Did you mean: 
Helper II
Helper II

Flow for sending emails on Dynamics 365 fails half the time with this error

Hi Guys,


I have a flow that sends a survey for resolved cases on our Dynamics 365 instance, lately i noticed that the flow that does this fails 8 out of 10 times with this error.


{"ErrorMessage":"System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}


Helper II
Helper II



This is the part where the error comes up at.


Hello Team,


People are reporting that they have been experiencing this issue too.


Please take a look at this thread-


The issue is same with Microsoft Forms Pro and D365, I would recommend raising a ticket with Microsoft Support team for this issue.


Once you get this resolved, maybe you can also help these other folks on the above thread.



Community Support
Community Support

Helpful resources

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

Power Automate Designer Feedback_carousel.jpg

Help make Flow Design easier

Are you new to designing flows? What is your biggest struggle with Power Automate Designer? Help us make it more user friendly!

Top Solution Authors
Users online (3,586)