cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
jimmart
Helper I
Helper I

Flow for sending emails on Dynamics 365 fails half the time with this error

Hi Guys,

 

I have a flow that sends a survey for resolved cases on our Dynamics 365 instance, lately i noticed that the flow that does this fails 8 out of 10 times with this error.

--------------------------------------------------------------------------------------------------------------------------------------------

{"ErrorMessage":"System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}

--------------------------------------------------------------------------------------------------------------------------------------------

 
 
3 REPLIES 3
jimmart
Helper I
Helper I

jimmart_0-1599664925035.png

 

This is the part where the error comes up at.

 

Hello Team,

 

People are reporting that they have been experiencing this issue too.

 

Please take a look at this thread-

https://powerusers.microsoft.com/t5/General-Power-Automate/Problem-with-Forms-Pro-and-FLOW/td-p/2789...

 

The issue is same with Microsoft Forms Pro and D365, I would recommend raising a ticket with Microsoft Support team for this issue.

 

Once you get this resolved, maybe you can also help these other folks on the above thread.

 

 

analmei
Community Support
Community Support

Helpful resources

Announcements
MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Top Solution Authors
Users online (1,050)