cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
jimmart
Helper II
Helper II

Flow for sending emails on Dynamics 365 fails half the time with this error

Hi Guys,

 

I have a flow that sends a survey for resolved cases on our Dynamics 365 instance, lately i noticed that the flow that does this fails 8 out of 10 times with this error.

--------------------------------------------------------------------------------------------------------------------------------------------

{"ErrorMessage":"System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}

--------------------------------------------------------------------------------------------------------------------------------------------

 
 
3 REPLIES 3
jimmart
Helper II
Helper II

jimmart_0-1599664925035.png

 

This is the part where the error comes up at.

 

Hello Team,

 

People are reporting that they have been experiencing this issue too.

 

Please take a look at this thread-

https://powerusers.microsoft.com/t5/General-Power-Automate/Problem-with-Forms-Pro-and-FLOW/td-p/2789...

 

The issue is same with Microsoft Forms Pro and D365, I would recommend raising a ticket with Microsoft Support team for this issue.

 

Once you get this resolved, maybe you can also help these other folks on the above thread.

 

 

analmei
Community Support
Community Support

Helpful resources

Announcements
 WHAT’S NEXT AT MICROSOFT IGNITE 2022

WHAT’S NEXT AT MICROSOFT IGNITE 2022

Explore the latest innovations, learn from product experts and partners, level up your skillset, and create connections from around the world.

Register for a Free Workshop.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

Users online (3,909)