Flow for sending emails on Dynamics 365 fails half the time with this error

[jimmart]

Hi Guys,

I have a flow that sends a survey for resolved cases on our Dynamics 365 instance, lately i noticed that the flow that does this fails 8 out of 10 times with this error.

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{"ErrorMessage":"System.NullReferenceException: Object reference not set to an instance of an object.\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<ParseRequestData>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at Microsoft.Forms.Pro.ApiFacade.RequestHandlers.SendEmailsForFlowRequestHandler.<DoValidate>d__11.MoveNext()"}

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[jimmart]

This is the part where the error comes up at.

[yashkamdar]

Hello Team,

People are reporting that they have been experiencing this issue too.

Please take a look at this thread-

https://powerusers.microsoft.com/t5/General-Power-Automate/Problem-with-Forms-Pro-and-FLOW/td-p/2789...

The issue is same with Microsoft Forms Pro and D365, I would recommend raising a ticket with Microsoft Support team for this issue.

Once you get this resolved, maybe you can also help these other folks on the above thread.

[analmei]

https://community.dynamics.com/365/dynamics-365-customer-voice/f/dynamics-365-customer-voice-forum/4...